Field Service Technician-Knoxville, TN
About The Position
Quality Data Systems (QDS) is seeking a Field Service Technician to install, maintain, troubleshoot, and repair cash automation equipment, including counters, recyclers, ATMs, ITMs, TCRs, currency discriminators, and coin machines. The technician travels within a 100-mile radius of their home base Monday through Friday, builds relationships with customers, and delivers timely, high-quality service. The individual must live within 30 miles of Knoxville; approved living locations include Knoxville, Morristown, and Lenoir City. Technicians participate in a rotating schedule of evening and weekend on-call assignments, determined by territory. QDS is a family-owned cash automation company founded in 1983 that serves financial institutions and retailers. The company describes its culture as values-driven, emphasizing integrity, excellence, service, leadership development, and professional and personal growth.
Requirements
- High school diploma required.
- Valid driver’s license and clean driving record.
- Must pass a background check and drug test.
- Ability to work independently and demonstrate a strong work ethic.
- Strong communication and relationship-building skills, including the ability to quickly build rapport with customers.
- Ability to prioritize a travel schedule and manage time effectively.
- Clean and neat appearance.
Nice To Haves
- Associate degree preferred.
- One or more years of experience as a field service technician preferred.
- Experience or background in installation or repair of cash automation equipment, office equipment, POS systems, or security equipment, or an electrical or HVAC background.
- NCR Certification or OEM ATM/ITM certification, such as Hyosung, NCR, or Diebold.
Responsibilities
- Bring ATMs, ITMs, TCRs, currency discriminators, and coin machines live and troubleshoot them.
- Upgrade equipment software and hardware.
- Diagnose system complications and perform repairs.
- Perform preventative maintenance.
- Communicate effectively with QDS team members and customers.
- Travel within the assigned territory and manage the travel schedule.
- Participate in a rotating schedule of evening and weekend on-call assignments.
Benefits
- Competitive salary.
- Health insurance.
- Dental insurance; employee-only dental coverage is free.
- Vision insurance; employee-only vision coverage is free.
- Generous PTO and sick time.
- Chaplaincy and Employee Care.
- Retirement plan with company match.
- Professional development and growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
