Sr. Field Service Technician - Nashville, TN
About The Position
Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics, repairs, installations, and inspections both at service centers and in field settings. Although based primarily at a service center, the technician may work remotely, travel to remote locations, or support production plants as business needs require. The technician will mentor junior team members, provide advanced diagnostic guidance, support continuous improvement, and resolve complex technical challenges. The role also includes parts operations, repair-quality verification, documentation, root-cause analysis, and professional engagement with customers, suppliers, and internal teams. Candidates are assessed on advanced technical skills and leadership capabilities. The position offers a salary range of $28.95 to $48.36 per hour for Tennessee-based applicants. The successful candidate may be eligible for an annual performance bonus.
Requirements
- Minimum age of 21 years.
- Valid driver’s license with a clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
- Ability to travel to regional locations or production plants as needed.
- Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
- Physical capability to perform occupational tasks such as sitting, standing, bending, kneeling, and lifting up to 50 lbs.
- State mechanic certifications where required by jurisdiction.
- Extensive experience in bumper-to-bumper diagnostics and 5 to 8+ years of automotive repair experience preferred.
- 3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
- Deep understanding of high-voltage architecture, High-Voltage Interlock Loops, charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
- Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and precise wiring harness repairs.
- Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and NVH concerns.
- Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal management diagnosis.
- Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
Nice To Haves
- High school diploma, GED, or recognized equivalency credential.
- Graduation from an accredited automotive repair school or vocational program.
- Ability to drive a non-commercial truck and trailer.
- Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
- Demonstrated background in continuous improvement, process standardization, and escalation management.
Responsibilities
- Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
- Provide high-level diagnostic guidance to field service teams and conduct remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
- Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
- Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
- Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
- Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
- Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
- Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.
Benefits
- May be eligible for an annual performance bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
