Field Service Engineer

Thermo Fisher Scientific • Ann Arbor, MI

4d

About The Position

As part of Thermo Fisher Scientific, the Field Service Engineer helps enable customers to advance research and innovation by ensuring scientific instruments operate at peak performance. The role represents the company, provides technical service, and builds strong customer relationships.

The engineer installs, maintains, and repairs high-value analytical instruments, including electron microscopes and chromatography systems. The work combines technical expertise and customer service to resolve complex problems and support customer discoveries.

Requirements

• Bachelor's degree; no prior experience is required.
• Strong electronics and mechanical aptitude, including the ability to diagnose issues down to component level.
• Excellent customer service skills and a professional demeanor.
• Strong verbal and written communication skills.
• Fluency in English.
• Demonstrated problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics, and documentation.
• Valid driver's license and ability to travel up to 50–75%.
• Physical ability to lift up to 50 lbs and stand for extended periods.
• Availability to work flexible hours and respond to emergency service calls.
• Ability to obtain credentials required to access customer facilities.
• Strong organizational skills and ability to manage time effectively.
• Collaborative mindset and ability to work independently.

Nice To Haves

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• A degree in engineering (electrical, electronics, mechanical, or biomedical) or a related scientific field.
• An advanced degree or specialized certifications.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Additional language skills.

Responsibilities

• Install, maintain, troubleshoot, and repair scientific analytical instruments.
• Provide technical service and help ensure instruments operate at peak performance.
• Build strong relationships with customers and represent Thermo Fisher Scientific professionally.
• Diagnose instrument problems, including issues down to the component level.
• Respond to emergency service calls when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level