Field Service Engineer

Janitza•Ashburn, VA

4d•Remote

About The Position

Janitza LP, the North American arm of Janitza electronics GmbH, is hiring a Field Service Engineer to configure, install, and commission its electrical power monitoring hardware and software systems at customer sites. The role manages deployment, verifies performance against specifications, and serves as the primary technical resource in the field, working with customers and internal teams to support reliable project execution. The position is based in Ashburn, Virginia, and is remote with travel of up to 75%. It is full-time and non-exempt, with a base salary of $75,000–$115,000, eligibility for overtime, and a 10% annual bonus prorated based on start date.

Requirements

Bachelor's degree in electrical engineering, computer science, or a related technical field, or equivalent experience.
At least 3 years of experience in field support, installation, or commissioning of hardware/software systems as the stated equivalent experience.
Strong technical aptitude and the ability to configure, test, and validate integrated solutions.
Proficiency with industrial communication protocols such as Modbus, TCP/IP, OPC UA, and MQTT.
Ability to learn new technologies quickly and apply knowledge effectively.
Strong problem-solving skills and ability to work independently in customer-facing environments.
Excellent written and verbal communication skills, including the ability to present technical information clearly.
Willingness to travel frequently, up to 75%, to customer sites.

Responsibilities

Execute on-site installation, configuration, and commissioning of hardware and software solutions.
Conduct functional and acceptance testing to validate system performance against requirements.
Diagnose and resolve technical issues during commissioning, escalating when necessary.
Ensure work complies with company standards, safety policies, and industry best practices.
Serve as the primary on-site technical contact for customers throughout deployment.
Provide customers with technical guidance and training on system operation and maintenance.
Communicate project status, technical issues, and resolutions to customers and internal teams.
Prepare commissioning reports covering system configurations, test results, and site observations.
Maintain accurate, up-to-date records of field activities.
Provide structured feedback to engineering and product teams to support product improvements.
Partner with project management, engineering, and quality teams to deliver projects successfully.
Contribute to improving commissioning procedures, tools, and documentation.
Support knowledge sharing across technical support and engineering teams.