Deployment Engineer

TLD•Des Plaines, IL

About The Position

TLD Robotics is seeking a Field Service Engineer to support deployment, maintenance, customer support, and training for autonomous vehicle solutions. The role is part of the global Field Services team and is responsible for deploying and maintaining autonomous vehicle fleets throughout the region. The engineer serves as a technical resource for customers and supports successful implementation and operation of the company’s autonomous solutions. The role represents TLD Robotics to its customers and helps keep autonomous vehicles operating at peak performance while maintaining customer satisfaction. Support includes on-site service, remote troubleshooting, and customer training. The Field Service Engineer also contributes field knowledge to the continuous improvement of products, processes, and best practices. The position is primarily based in Bloomington, Illinois, with regular travel to customer locations, TLD facilities, and project sites throughout North America as business needs require. Travel expenses are covered by the company. TLD Robotics develops and deploys autonomous vehicle technologies for industrial and aviation applications, offering services from project definition and deployment through integration, training, and ongoing support. Employees are required to follow information security policies, safeguard company data and systems, and promptly report suspected security incidents or violations, in alignment with the company’s commitment to ISO 27001.

Requirements

Associate's or Bachelor's degree in Automotive Technology, Robotics, Engineering, Mechatronics, or a related technical field.
At least 2 years of experience as a technician or engineer in automotive, robotics, automation, manufacturing, or a related industry.
Valid driver's license.
Ability to pass a background check.
Knowledge of automotive, robotics, automation, or industrial equipment maintenance.
Mechanical and electrical troubleshooting skills.
Ability to read technical drawings, schematics, and service documentation.
Strong presentation and communication skills.
Customer-focused approach and passion for service excellence.
Proactive and self-motivated approach.
Ability to work independently and as part of a team.
Comfort working in a multinational environment.
Strong technical aptitude and problem-solving capabilities.
Ability to adapt to a fast-paced and evolving environment.
Business-fluent written and spoken English.

Nice To Haves

Familiarity with CAN Bus systems, vehicle maintenance, electrical systems, hydraulic systems, and diagnostics.
Passion for innovative transportation technologies, robotics, and automation.

Responsibilities

Coordinate and perform deployment and entry into service of autonomous vehicles with support from the dedicated Project Manager.
Manage vehicle commissioning, validate vehicle setup and deployment activities, and provide hands-on feedback to support product improvements.
Perform mechanical and electrical maintenance interventions as required.
Install and configure autonomous hardware and software components.
Deliver basic and advanced training programs and assist customers with operating and deploying autonomous vehicles.
Provide remote assistance to customers through established support systems.
Support Project Managers in regulatory approval and authorization processes by conducting tests and preparing required documentation.
Report risks, issues, and scope changes, and support development and implementation of mitigation plans.
Contribute to continuous improvement of autonomous vehicle solutions, deployment processes, maintenance practices, and operational procedures.
Follow information security policies, safeguard company data and systems, and promptly report suspected security incidents or violations.