Deployment Engineer

GadellNet • St. Louis, MO

4d • $45,000 - $55,000

About The Position

GadellNet Consulting Services is a growing Midwest IT company that provides technical solutions to businesses in multiple markets. The Deployment Engineer ensures new devices are provisioned with the configurations, software, access, licenses, data, and other resources requested by clients. The role works with end users and Points of Contact on hardware setups, and with Account Managers and Points of Contact to ensure documentation and processes support client expectations. The Deployment Engineer also provides backup support to Branch Engineers in their region. Work includes office-based duties, travel to client sites, and remote support.

Requirements

• At least 2 years of experience working in an IT support setting.
• Experience installing and configuring Windows 10/11 and macOS.
• Experience supporting PCs, Macs, and peripheral devices.
• Experience performing basic network setup and troubleshooting, including VPN, Wi-Fi, and LAN.
• Experience troubleshooting printers and scanners.
• Experience creating and configuring user accounts and access.
• Familiarity with on-premises Active Directory and Microsoft Entra ID.
• Familiarity with remote access applications such as RDP, ScreenConnect, and Take Control.
• At least 2 years of ConnectWise or other PSA experience.
• Strong documentation skills.
• Exceptional attention to detail and follow-through.
• Ability to multitask and collaborate in a fast-paced team environment.
• Knowledge of diagnostic utilities and ability to research a wide range of issues.
• Excellent written and verbal communication skills, including interpersonal, rapport-building, listening, and questioning skills.

Nice To Haves

• Microsoft certifications, such as Microsoft 365 and Azure Fundamentals.

Responsibilities

• Install and configure operating systems and applications to meet client requirements using deployment techniques such as provisioning packages, Windows Intune/Autopilot, scripting, and automation.
• Set up hardware at client sites or remotely and connect devices to required resources.
• Configure user profiles and migrate existing user data.
• Create user accounts for Active Directory, Microsoft 365, Gmail, line-of-business applications, and other systems.
• Create user profiles on client devices and install or configure operating systems and applications as needed.
• Assist with onsite troubleshooting of client issues involving printers, networks, firewalls, VPNs, and other technology.
• Assist with device warranty claims.
• Support GadellNet employees while they are in the office.
• Work with Account Managers, Points of Contact, Client Integration, and others to create and update documentation and processes.
• Develop scripts and other tools to improve accuracy and efficiency.
• Attend meetings and complete regular performance measurements through 15Five.
• Complete assigned training and pursue additional training to support core job functions.
• Provide training and related resources to internal staff.
• Perform other duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Parental leave
• Paid volunteer time
• Flexible work environment
• Access to mental health services
• Employee matching donation program
• 401(k)
• Employer 401(k) matching

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed