Deployment Engineer

GadellNet • St. Louis, MO

2d

About The Position

GadellNet Consulting Services is a Midwest-based IT company that provides technical solutions to businesses in various markets. The Deployment Engineer ensures clients’ new devices receive the requested configurations, software, access, licenses, data, and other resources. The role works with end users and Points of Contact on new hardware setups, and with Account Managers and Points of Contact to maintain the documentation and processes needed to meet client expectations. The Deployment Engineer also backs up Branch Engineers in their region. Work includes time in the office, travel to client sites, and remote support.

Requirements

• At least 2 years of experience working in an IT support setting.
• Experience installing and configuring Windows 10/11 and macOS.
• Experience supporting PCs, Macs, and peripheral devices.
• Experience with basic network setup and troubleshooting, including VPN, Wi-Fi, and LAN.
• Experience troubleshooting printers and scanners.
• Experience creating and configuring user accounts and access.
• Familiarity with on-premises Active Directory and Microsoft Entra ID.
• Familiarity with remote access applications such as RDP, ScreenConnect, and Take Control.
• At least 2 years of experience with ConnectWise or another PSA.
• Strong documentation skills.
• Exceptional attention to detail and follow-through.
• Ability to multitask and collaborate in a fast-paced team environment.
• Knowledge of diagnostic utilities and ability to research a wide range of issues.
• Excellent written and verbal communication skills, including interpersonal skills focused on rapport building, listening, and questioning.

Nice To Haves

• Microsoft certifications, such as Microsoft 365 and Azure Fundamentals.

Responsibilities

• Install and configure operating systems and applications to meet client requirements, using deployment techniques such as provisioning packages, Windows Intune/Autopilot, scripting, and automation.
• Set up hardware at client sites or remotely and connect it to required resources.
• Configure user profiles and migrate existing user data.
• Create user accounts and access for systems including Active Directory, Microsoft 365, Gmail, and line-of-business applications.
• Create user profiles on client devices and install or configure operating systems and applications as needed.
• Assist with onsite troubleshooting of client issues involving printers, networks, firewalls, VPNs, and other systems.
• Help with device warranty claims.
• Assist GadellNet employees while they are in the office.
• Work with Account Managers, Points of Contact, Client Integration, and others to create and update documentation and processes.
• Develop scripts and tools to improve accuracy and efficiency.
• Attend meetings and complete regular performance measurements using 15Five.
• Complete assigned training and pursue additional training to support core job functions.
• Provide training and related resources to internal staff.
• Perform other duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off, including parental leave and volunteer time
• Flexible work environment
• Access to mental health services
• Employee matching donation program
• 401(k) with employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed