Field Engineer Jobs

About The Position

Requirements

• At least 3 years of Field or Onsite Engineer or IT Help Desk experience.
• Previous managed service provider (MSP) experience.
• Reliable transportation and a current driver's license.
• Strong aptitude for customer service.
• Ability to self-schedule and project plan for small engagements.
• Ability to organize and manage multiple priorities.
• Excellent analytical, verbal, and written communication skills.
• Ability to adapt quickly to new technologies and changing business requirements.
• Ability and willingness to collaborate as part of a team.
• Ability to respond effectively to emergency situations while maintaining poise and focus.
• Must reside in the San Diego, California area to support onsite client visits.

Nice To Haves

• CompTIA certifications such as A+, Network, or Security.
• Microsoft Associate or Expert certification.
• VMware, Apple, or Citrix certifications.
• Bachelor's degree in a related field or equivalent experience.
• Strong networking skills.
• Experience supporting AutoCAD or similar design software.

Responsibilities

• Perform onsite installations, configurations, and troubleshooting for clients.
• Install wired and wireless networking equipment, set up workstations, and install and update software.
• Provide remote IT support across a variety of systems and platforms.
• Resolve technical challenges with patience, curiosity, and a service-first mindset.
• Collaborate with teammates to provide consistently excellent client experiences.
• Continuously learn new technologies and develop technical skills.
• Self-schedule and project plan for small engagements.
• Respond effectively to emergency situations while maintaining poise and focus.

Benefits

• Company pays 100% of the base medical plan for the employee and family.
• Dental and vision coverage.
• 401(k) with employer matching.
• Accrued paid time off.
• 9 paid holidays.
• Career pathing.