Field Applications Engineer, Unmanned Solutions

TrellisWare Technologies•San Diego, CA

About The Position

TrellisWare Technologies is seeking a Field Applications Engineer for its Business Development Team, focused on unmanned solutions. The role serves as a primary technical point of contact for customers working with unmanned air, ground, surface, and undersea platforms. The engineer supports business growth and customer relationships through technical advice, customer integration projects, product demonstrations, field exercises, and unmanned-systems events. The position works with end users, vendors, platform integrators, and internal product development teams to improve product effectiveness and develop new applications for TrellisWare products on unmanned systems. The Field Applications Engineer identifies both stated and emerging customer needs, provides tailored communications solutions, and advises internal teams on customer requirements and market trends. The role supplies Voice of the Customer input, communicates product feedback and risks, and helps shape product enhancements and development. Duties include pre-sales and post-sales support, field troubleshooting, training, integration with third-party accessories and applications, and technical presentations. The position places a strong emphasis on IP networking and requires support for radio and waveform integration onto unmanned platforms, including mechanical mounting, power and antenna interfaces, payload data paths, and ground-control-station connectivity. The position requires a four-year technical degree or equivalent military-related service experience, at least seven years of related experience, and the ability to travel domestically and internationally 50–75%. U.S. citizenship is required, as is an active Secret clearance or the ability to obtain one, and a U.S. passport or the ability to obtain one within three months. The role involves frequent travel, field work, customer interaction, and the physical activities and lifting described in the posting.

Requirements

Four-year technical degree or equivalent military-related service experience.
At least 7 years of related experience in the identified market or technology segments.
Demonstrated experience fielding, integrating, and troubleshooting unmanned systems and networked communications products.
A track record of communications-system deployments in applicable market segments.
Strong understanding of IP data, including addressing schemes, IP switch/router interfaces, gateway functionality, TCP/UDP protocols, and data-transfer methods.
In-depth understanding of the military and how unmanned systems are deployed and used.
Understanding of military communications markets and deployment practices, including Public Safety, USSOCOM, Army, Navy, Air Force, other government agencies, and tactical communications products.
Familiarity with unmanned-systems architectures, including air vehicles, ground control stations, and payload interfaces, and with tactical waveforms supporting command and control, ISR, and relay missions.
Strong documentation skills and proficiency with PC office applications.
Ability to integrate communications products with customer systems and maximize network performance.
Knowledge of electrical and mechanical integration of radios into vehicles, aircraft, ships, and unmanned platforms.
Ability to explain complex communications and engineering concepts to customers in understandable terms.
Understanding of design, manufacturing, testing, and sales procedures for handheld, manpack, and embedded radio products.
Ability to analyze, troubleshoot, and resolve network-performance issues, including links involving airborne or mobile unmanned nodes.
Ability to work independently, show initiative, and interact with engineering teams, acquisition and procurement specialists, platform integrators, and communications or networking product users.
Professionalism in customer-facing field events.
Strong collaboration and interpersonal skills.
Proactive work ethic, prioritization skills, sound judgment, analytical problem-solving skills, effective execution, and decision-making.
Strong written and verbal communication skills.
Ability to travel 50–75% domestically and internationally.
U.S. citizenship required.
Active Secret security clearance or ability to obtain one.
U.S. passport or ability to obtain one within three months.
Ability to meet the physical demands described, including frequent sitting, standing, walking, reaching, stooping, kneeling, crouching, talking, and hearing; lifting up to 50 pounds occasionally; and required vision abilities.
Ability to travel internationally on commercial airlines.

Nice To Haves

10 or more years of relevant experience.
Experience in U.S. Special Forces, the U.S. military, and/or commercial specialty communications communities.

Responsibilities

Provide pre-sales, post-sales, and customer support for TrellisWare products onsite and remotely, with emphasis on unmanned-systems integration.
Develop custom communications solutions for customer systems, including unmanned air, ground, surface, and undersea platforms.
Generate new product applications by collaborating with end users, vendors, platform integrators, and internal product development teams.
Identify customer issues with products and features and work with customers to resolve them in manned and unmanned configurations.
Adapt standard TSM product offerings to specific customer use cases and advise on implementation to meet mission requirements, including size, weight, power, and thermal constraints.
Help customers use advanced product features for complex applications, including beyond-line-of-sight relay, multi-vehicle networking, and payload data transport.
Identify risks in fielded and developing products that could negatively affect customers, particularly in unmanned deployments.
Provide Voice of the Customer input, capture customer expectations and preferences, and communicate needed feature changes or updates to Product Management.
Communicate customer issues, field feedback, integration outcomes, and product operability to stakeholders, and provide workaround solutions when appropriate.
Translate field lessons and customer use cases into recommendations for design and development improvements.
Clarify customer expectations and use-case profiles to help teams develop products and documentation that meet customer needs.
Support sales and business development in securing new business through consultation, troubleshooting, demonstrations, and trade-show interactions.
Conduct field demonstrations and product training; integrate third-party accessories, applications, and product documentation.
Support integration of TrellisWare radios and waveforms onto unmanned platforms, including mechanical mounting, power and antenna interfaces, payload data paths, and ground-control-station connectivity.
Prepare and deliver technical presentations to new and existing customers, including unmanned-solutions program offices and integrators.
Build relationships with team members based on trust and respect.
Perform other related duties as assigned.