Field Applications Engineer, Unmanned Solutions

TrellisWare Technologies•Southern Pines, NC

About The Position

TrellisWare Technologies is seeking a Field Applications Engineer for its Business Development Team, focused on unmanned air, ground, and maritime platforms. The role is a primary technical point of contact for customers and supports new business capture and ongoing customer relationships through technical advice, customer integration projects, product demonstrations, and on-site expertise at field exercises and unmanned-solutions events. The position works with end users, vendors, platform integrators, and internal product-development teams to improve product effectiveness and develop new applications for TrellisWare products on unmanned systems. It also identifies customer needs, including needs customers may not have recognized, and recommends solutions. The Field Applications Engineer provides customer-facing pre-sales, post-sales, and technical support onsite and remotely, and advises internal teams on industry trends and customer needs. It shares Voice of the Customer input and field lessons to help guide product enhancements, new product development, and documentation. The work includes adapting communications products to customer use cases, supporting radio and waveform integration, troubleshooting networking and product issues, delivering technical presentations and training, and assisting sales and business development efforts. The role requires domestic and international travel of 50–75%. Applicants must be U.S. citizens and have an active Secret clearance or higher, or be able to obtain one. A U.S. passport, or the ability to obtain one within three months, is required. The position involves frequent movement and handling tasks, extended periods sitting and standing, lifting up to 50 pounds occasionally, and international air travel.

Requirements

Four-year technical degree or equivalent military-related service experience.
At least 7 years of related experience in the identified markets or technology segments.
Track record in fielding, integrating, and troubleshooting unmanned systems and networked communications products.
Proven deployments of communication systems in applicable market segments.
Strong understanding of IP data, including addressing schemes, IP switch/router interfaces, gateway functionality, TCP/UDP protocols, and data-transfer methods.
In-depth understanding of the military and the deployment and use of unmanned systems.
Familiarity with wideband networked military and commercial communications products, government contracting, military communications markets, and deployment practices across Public Safety, USSOCOM, Army, Navy, Air Force, and other government agencies.
Familiarity with unmanned-systems architectures, including air vehicles, ground-control stations, and payload interfaces, and with tactical waveforms supporting command and control, ISR, and relay missions.
Strong documentation skills and proficiency with PC office applications.
Ability to integrate communications products with customer systems and maximize network performance.
Knowledge of electrical and mechanical integration of radios into vehicles, aircraft, ships, and unmanned platforms.
Ability to explain complex communications and engineering concepts clearly to customers.
In-depth understanding of design, manufacturing, testing, and sales processes for handheld, manpack, and embedded radio products.
Ability to analyze, troubleshoot, and resolve network-performance issues, including links involving airborne or mobile unmanned nodes.
Ability to work independently, show initiative, and collaborate with engineering teams, acquisition and procurement specialists, platform integrators, and communications or networking product users.
Professionalism in customer-facing field events.
Strong collaboration and interpersonal skills.
Proactive work ethic, initiative, and prioritization skills.
Sound judgment and analytical problem-solving skills.
Effective execution and decision-making.
Openness to and advocacy for change and innovation.
Strong written and verbal communication skills.
Ability to travel 50–75% domestically and internationally.
U.S. citizenship.
Active Secret security clearance or higher, or ability to obtain one.
U.S. passport or ability to obtain one within three months.
Ability to meet the stated physical demands, including lifting and extended sitting or standing.

Nice To Haves

10 or more years of relevant experience.
Experience in U.S. Special Forces, the U.S. military, and/or commercial specialty communications communities.

Responsibilities

Provide pre-sales, post-sales, and customer support for TrellisWare products onsite and remotely, with emphasis on unmanned-systems integration.
Develop tailored communications solutions for customer systems, including unmanned air, ground, surface, and undersea platforms.
Collaborate with end users, vendors, platform integrators, and internal product-development teams to generate new product applications.
Identify customer issues with products and features and work with customers to resolve them in manned and unmanned configurations.
Adapt standard TSM product offerings to specific customer use cases and advise on implementations that meet mission requirements, including size, weight, power, and thermal constraints.
Help customers use advanced product capabilities for complex use cases, including beyond-line-of-sight relay, multi-vehicle networking, and payload data transport.
Identify risks in fielded and developing products that could negatively affect customers, particularly in unmanned deployments.
Provide Voice of the Customer input to product development, capturing customer expectations, preferences, and aversions.
Communicate requested feature changes and updates to the Product Management Team.
Share customer issues, field feedback, integration outcomes, product-operability feedback, and potential workarounds with stakeholders.
Capture field lessons and translate customer use cases into design and development improvements for the appropriate TrellisWare teams.
Clarify customer expectations and use-case profiles to help teams develop products and documentation that meet customer needs.
Consult with and provide technical support to sales and business development leads on new business, troubleshooting, integrations, demonstrations, and trade-show interactions.
Conduct field demonstrations and product training; integrate third-party accessories, applications, and product documentation.
Integrate TrellisWare radios and waveforms onto unmanned platforms, including mechanical mounting, power and antenna interfaces, payload data paths, and ground-control-station connectivity.
Prepare and deliver technical presentations to new and existing customers, including unmanned-solutions program offices and integrators.
Build relationships with team members based on trust and respect.
Perform other related duties as assigned.