Field Applications Engineer, Unmanned Solutions

TrellisWare Technologies•San Diego, CA

About The Position

TrellisWare Technologies is seeking a Field Applications Engineer for its Business Development Team, focused on unmanned air, ground, surface, and undersea platforms. The role serves as a primary technical point of contact for customers and supports new-business capture and ongoing customer relationships through technical advice, customer integration projects, product demonstrations, and on-site expertise at field exercises and unmanned-solutions events. The position works with end users, vendors, platform integrators, and TrellisWare’s product development team to improve product effectiveness and develop new applications for unmanned systems. The Field Applications Engineer also advises internal product development and engineering teams about industry trends and customer needs, and provides Voice of the Customer input based on field experience and feedback. The role helps customers identify and address requirements, adapts TrellisWare products to mission needs, troubleshoots system and network performance, and supports product development by communicating customer expectations, issues, and lessons learned. The position requires a four-year technical degree or equivalent military-related service experience and at least seven years of related experience; ten or more years is preferred. Candidates must be U.S. citizens and have an active Secret clearance or the ability to obtain one, as well as a U.S. passport or the ability to obtain one within three months. Travel is 50–75% domestically and internationally. Physical requirements include extended sitting and standing, frequent movement and handling tasks, and lifting up to 50 pounds occasionally.

Requirements

Four-year technical degree or military-related service experience equivalent.
At least 7 years of related experience in the identified market or technology segments.
Track record in fielding, integrating, and troubleshooting unmanned systems and networked communications products.
Established record of communication-system deployments in the applicable market segment(s).
Strong understanding of IP data, including addressing schemes, IP switch/router interfaces, gateway functionality, TCP/UDP protocols, and data-transfer methods.
In-depth understanding of military operations and how unmanned systems are deployed and used; familiarity with wideband networked military and commercial communications products and government contracting.
Understanding of military communications markets and deployment practices, including Public Safety, USSOCOM, Army, Navy, Air Force, other government agencies, and their tactical communications products.
Familiarity with unmanned-systems architectures, including air vehicles, ground control stations, and payload interfaces, and with tactical waveforms supporting command and control, ISR, and relay missions.
Strong documentation skills and proficiency with PC office applications.
Ability to integrate communications products with customer systems and maximize network performance; knowledge of electrical and mechanical integration into vehicles, aircraft, ships, and unmanned platforms.
Ability to understand complex communications and engineering concepts and explain them clearly to customers.
In-depth understanding of design, manufacturing, testing, and sales procedures for handheld, manpack, and embedded radio products.
Ability to analyze, troubleshoot, and resolve network-performance issues, including links involving airborne or mobile unmanned nodes.
Ability to work independently, show initiative, and collaborate with engineering teams, acquisition and procurement specialists, platform integrators, and communications or networking product users.
Professionalism in customer-facing field events.
Strong collaborative drive and interpersonal skills.
Strong initiative, proactive work ethic, and prioritization skills.
Trustworthy judgment and analytical problem-solving skills.
Effective execution and decision-making.
Ability to champion change and innovation.
Strong written and verbal communication skills.
Ability to travel 50–75% domestically and internationally.
U.S. citizenship required.
Active Secret security clearance or higher, or ability to obtain one.
U.S. passport or ability to obtain one within three months.
Able to frequently sit, stand, walk, use hands and fingers, handle or feel objects, reach, stoop, kneel, crouch, talk, and hear.
Able to sit and stand for extended periods and regularly use office equipment such as a PC, printer, and telephone.
Able to lift or move up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.
Vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Able to travel internationally on commercial airlines.

Nice To Haves

10 or more years of relevant experience.
Experience in U.S. Special Forces, U.S. Military, and/or commercial specialty communications communities.

Responsibilities

Provides pre-sales, post-sales, and customer support for TrellisWare products onsite and remotely, emphasizing unmanned systems integration.
Develops custom communications solutions for customer systems and unmanned air, ground, surface, and undersea platforms.
Creates new product applications in collaboration with end users, vendors, platform integrators, and internal product development teams.
Identifies and resolves customer issues involving TrellisWare products and features in manned and unmanned configurations.
Adapts standard TSM offerings to specific customer use cases and advises on implementation to meet mission requirements, including size, weight, power, and thermal constraints.
Provides technical support on advanced product features and complex use cases, including beyond-line-of-sight relay, multi-vehicle networking, and payload data transport.
Identifies risks in fielded and developing products that could negatively affect customers, particularly in unmanned deployments.
Provides Voice of the Customer input and captures customer expectations, preferences, and aversions to support product development.
Communicates needed feature changes and updates to the Product Management Team.
Shares customer issues, field feedback, integration outcomes, product operability observations, and possible workarounds with stakeholders.
Translates field lessons and customer use cases into design and development feedback for the appropriate TrellisWare teams.
Clarifies product expectations and use-case profiles to help teams develop products and documentation that meet customer needs.
Consults with and supports sales and business development leads in new-business pursuits, troubleshooting, demonstrations, and trade-show interactions.
Conducts field demonstrations and product training; integrates third-party accessories, applications, and product documentation, with emphasis on IP networking.
Supports integration of TrellisWare radios and waveforms onto unmanned platforms, including mechanical mounting, power and antenna interfaces, payload data paths, and ground control station connectivity.
Develops and delivers technical presentations to new and existing customers, including unmanned-solutions program offices and integrators.
Builds relationships with team members based on trust and respect.
Performs other related duties as assigned.