Field Applications Engineer

Sea Machines • Boston, MA

19h • Onsite

About The Position

Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. Its technology applies practical AI and machine learning to maritime transportation, enabling ships and workboats to operate remotely, improve crew safety, and increase operator productivity.

The Field Applications Engineer is an experienced, customer-facing marine systems role based at the company's Boston, Massachusetts office. The engineer travels to customer and dealer sites worldwide to coordinate Sea Machines product deployment and service on customer vessels. The role requires hands-on aptitude with marine vessel controls, electronics, and mechanical systems, as well as experience installing and commissioning complex hardware and software products. Significant travel of 25–50% is required.

Requirements

• At least 7 years of installation and service experience with complex hardware/software technology products.
• Background supporting marine systems, controls, PLCs, and electronics.
• Skill in electrical troubleshooting and use of test equipment.
• Ability to foster a customer support culture based on execution, quality, and responsiveness.
• Professional, confident, and competent communication and interactions with customers, partners, teams, and management.
• Ability to work collaboratively across departmental functions.
• Willingness to travel significantly (25–50%).
• Bachelor’s degree or higher in Engineering Technology, Marine Engineering, Operations, or a related STEM discipline.

Nice To Haves

• Marine certifications or licenses.
• Linux experience.
• Networking experience.
• Coding experience.

Responsibilities

• Coordinate installation and commissioning of Sea Machines products on customer marine vessels worldwide, working with the dealer network.
• Monitor Sea Machines product performance in customer fleets.
• Respond to customer support inquiries and provide timely resolution of field issues.
• Maintain regular communications and report field issues to the operations and technology teams.
• Provide input to product documentation, including installation, service, and user manuals.
• Service test boat and office simulation equipment when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level