Field Applications Engineer, Unmanned Solutions

TrellisWare Technologies•Huntsville, AL

About The Position

TrellisWare’s Business Development Team is seeking a Field Applications Engineer focused on unmanned solutions. The role serves as a primary technical point of contact for customers working with unmanned air, ground, and maritime platforms. The Field Applications Engineer supports business development and customer relationships through technical consultation, customer integration projects, product demonstrations, and on-site expertise at field exercises and unmanned-solutions events. The position collaborates with end users, vendors, platform integrators, and TrellisWare’s product development team to improve product effectiveness and identify new applications for TrellisWare products on unmanned systems. The role identifies explicit and emerging customer needs, advises customers on communications solutions, and provides Voice of the Customer input to internal product, engineering, and management teams. It supports the integration and use of TrellisWare radios and waveforms on unmanned platforms, including mechanical mounting, power and antenna interfaces, payload data paths, and ground-control-station connectivity. A strong emphasis on IP networking is required. The role also contributes to sales and business development, customer training, demonstrations, troubleshooting, technical presentations, and trade shows. Domestic and international travel of 50–75% is required. Candidates need a four-year technical degree or equivalent military-related service experience and at least seven years of related experience; ten or more years is preferred. U.S. citizenship is required, as is an active Secret clearance or the ability to obtain one. A U.S. passport, or the ability to obtain one within three months, is also required. The job involves frequent movement and handling, extended periods sitting or standing, and lifting up to 50 pounds occasionally.

Requirements

Four-year technical degree or equivalent military-related service experience.
At least 7 years of related experience in the identified market or technology segments.
Track record of fielding, integrating, and troubleshooting unmanned systems and networked communications products.
Track record of communication-system deployments in applicable market segments.
Strong understanding of IP data, including addressing schemes, IP switch/router interfaces, gateway functionality, TCP/UDP protocols, and data-transfer methods.
In-depth understanding of the military and how unmanned systems are deployed and used.
Understanding of military communications markets and deployment practices, including Public Safety, USSOCOM, Army, Navy, Air Force, other government agencies, and their tactical communications products.
Familiarity with unmanned-system architectures, including air vehicles, ground control stations, payload interfaces, and tactical waveform support for command-and-control, ISR, and relay missions.
Strong documentation skills and proficiency with PC office applications.
Ability to integrate communications products with customer systems and maximize network performance.
Knowledge of electrical and mechanical integration of radios into vehicles, aircraft, ships, and unmanned platforms.
Ability to explain complex communications and engineering concepts clearly to customers.
In-depth understanding of the design, manufacturing, testing, and sales procedures for handheld, manpack, and embedded radio products.
Ability to analyze, troubleshoot, and resolve network-performance issues, including links involving airborne or mobile unmanned nodes.
Ability to work independently, show initiative, and interact effectively with engineering teams, acquisition and procurement specialists, platform integrators, and communications or networking product users.
Professionalism in customer-facing field events, strong collaboration and interpersonal skills, proactive work ethic, and prioritization skills.
Sound judgment, analytical problem-solving skills, effective execution and decision-making, and willingness to champion change and innovation.
Strong written and verbal communication skills.
Ability to travel 50–75% domestically and internationally.
U.S. citizenship.
Active Secret security clearance or ability to obtain one.
U.S. passport or ability to obtain one within three months.

Nice To Haves

10 or more years of relevant experience.
Experience in U.S. Special Forces, the U.S. military, and/or commercial specialty communications communities.

Responsibilities

Provide pre-sales, post-sales, and customer support for TrellisWare products onsite and remotely, emphasizing unmanned-systems integration.
Develop custom communications solutions for customer systems, including unmanned air, ground, surface, and undersea platforms.
Collaborate with end users, vendors, platform integrators, and internal product development teams to create new product applications.
Identify customer issues and work with customers to resolve them in manned and unmanned configurations.
Adapt standard TSM product offerings to customer use cases and advise on implementations that meet mission requirements, including size, weight, power, and thermal constraints.
Help customers use advanced product features for complex applications such as beyond-line-of-sight relay, multi-vehicle networking, and payload data transport.
Identify risks in fielded or developing products that could negatively affect customers, particularly in unmanned deployments.
Provide Voice of the Customer input, capture customer expectations and preferences, and communicate feature needs to Product Management.
Communicate field-operation issues and feedback to stakeholders, including successful and unsuccessful integrations and product operability; provide workaround solutions when appropriate.
Translate field lessons and customer use cases into input for design and development improvements, and clarify customer expectations for product and documentation teams.
Provide consultation and technical support to sales and business development, including business capture, troubleshooting, demonstrations, and trade show interactions.
Conduct field demonstrations and product training, integrate third-party accessories and applications, and support product documentation.
Integrate TrellisWare radios and waveforms onto unmanned platforms, including mechanical mounting, power and antenna interfaces, payload data paths, and ground control station connectivity.
Create and deliver technical presentations to current and prospective customers, including unmanned-solutions program offices and integrators.
Build trusting and respectful relationships with team members and perform other related duties as assigned.