Field Applications Engineer

Supermicro•San Jose, CA

About The Position

Supermicro is seeking a motivated Field Application Engineer to support customer projects involving enterprise data center solutions. The role works closely with sales, project management, hardware and software teams, and solution architects to plan, implement, and maintain customer projects. The engineer supports internal and external communications to help projects run smoothly and meet customer goals. The position includes customer-facing work, on-site visits, and travel of up to 25%.

Requirements

Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related technical field.
At least 2 years of experience in systems, hardware, or application engineering; internship or academic project experience is a plus.
Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutions.
Solid hardware system debugging and diagnostics skills.
Good communication and teamwork skills, with a proactive attitude.
Ability to manage multiple small tasks and projects in a fast-paced environment.

Nice To Haves

Familiarity with firmware, Linux, Windows, and virtualization platforms.
Familiarity with server management tools such as ipmitool and Redfish API.
Basic scripting skills in BASH or Python.

Responsibilities

Support senior engineers and management in coordinating projects for large enterprise customers.
Collaborate with engineering, sales, and support teams to deliver hardware and software solutions that meet customer requirements.
Manage customer communications and follow up on technical issues or project updates.
Assist in deploying and maintaining data center and server solutions using x86 and ARM architectures.
Troubleshoot issues related to compute, storage, and networking environments.
Participate in testing, documentation, and reporting for ongoing and new projects.
Contribute to technical documentation, including setup guides, product notes, and knowledge base articles.
Support training and pre-sales activities by preparing materials and learning product features.
Work across departments to support customer satisfaction and timely issue resolution.
Build and demonstrate proof-of-concept solutions that meet or exceed customer business needs.
Present the corporate brand, product messaging, and solutions to customers.
Visit on-site facilities and operations to enable solution integration and issue resolution.