Sr. Field Applications Engineer
About The Position
Menlo Micro is hiring a Sr. Field Applications Engineer to support customer sales conversion, from pre-sales product specification and evaluation through post-sales support that helps customer projects enter production successfully. The role works with customers, regional sales managers, manufacturers’ representatives, sales teams, engineers, and product managers. It also involves developing technical training materials and supporting field training for the sales team. The position is based in the SF Bay Area and reports to the VP, Sales & Business Development. Domestic and international travel of up to 20% is required.
Requirements
- Bachelor’s degree in computer science or electrical engineering.
- At least 10 years of customer support experience in semiconductor or related fields.
- Ability to interact with customers at engineering, FAE, sales, procurement, product management, supply chain, and C-level levels.
- Strong team spirit and a proactive, professional attitude.
- Ability to work in a global and diverse environment.
- Willingness to learn and improve.
- Excellent English communication skills, including verbal and written fluency.
- Willingness to travel domestically and internationally up to 20%.
Nice To Haves
- Additional language expertise.
Responsibilities
- Support Menlo Micro products and sales and service requests while providing technical support to customers.
- Analyze problems in installed application systems, identify technical resolutions, verify system operation, and make fixes when required.
- Collaborate with sales teams, engineers, and product managers to gather accurate information about application usage, system operations, and product management.
- Prepare technical elements of proposals and define technical solution guidelines for the sales team.
- Assist customers with product and evaluation-kit assessments; provide models for design simulation, compare customer results with established results, and recommend modifications when applicable.
- Troubleshoot customer system applications and engineering issues, follow up on customer activities, and monitor them for potential sales opportunities.
- Prepare records, data, and documents for product presentations; conduct training on new products and services; and support product demonstrations and training events.
- Coordinate with sales and marketing, systems applications, and executive designers to develop application systems and product specifications suited to customer needs.
- Review customer design drawings, schematics, and layouts for compliance with company design guidelines and recommend performance improvements; check bills of materials and confirm appropriate component selection.
- Provide technical market intelligence and support corporate product strategy from a technical perspective.
- Evaluate customer system-application requirements and address the technical, technological, and functional aspects of proposals as directed.
- Assist the applications engineering manager with tests, installation procedures, project schedules, market-trend research, and recommendations for new application engineering products.
- Set up and validate demonstration systems at company-sponsored or company-participated seminars, conferences, and meetings.
- Provide technical training in consumer-specific applications of developing application engineering products to branch personnel.
- Serve as the primary customer contact for failure analysis and applications support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
