Field Applications Engineer
About The Position
The Field Application Engineer (FAE) is part of a growing, focused team responsible for developing new and existing opportunities in the global IT market. The role works with customers from ground level through executive level, manages projects with internal and external teams, and supports business growth, continuity, and customer solutions. The FAE coordinates across departments to initiate or maintain projects in line with customer requirements. The position provides technical leadership in presales and solution implementation, supports customer engagements and account growth, and leads engineering teams through product development and field issue resolution. It also involves developing and demonstrating proof-of-concept solutions, preparing technical bids and presentations, and visiting customer facilities to support integration and resolve issues. Travel of up to 25% is required.
Requirements
- Bachelor’s or master’s degree in an engineering discipline; computer science, computer engineering, and electrical engineering are preferred.
- At least 5 years of related experience; experience with compute/storage servers, data centers, or IT infrastructure is desired.
- Strong background and experience with x86-based server architecture.
- Solid hardware system design and diagnostics skills.
- Excellent communication skills and business sense.
- Strong technical communication and leadership skills to lead investigations involving engineers from multiple disciplines.
- Ability to work effectively in a high-pressure environment.
- Ability to travel up to 25%.
Nice To Haves
- Familiarity with firmware, Linux, Windows, and virtualization platforms.
Responsibilities
- Recruit, lead, and mentor a team of FAEs in support of revenue growth at assigned accounts.
- Use solution architecture and presentation skills to expand Fortune 1000 account penetration and loyalty.
- Work with sales and extended teams to understand end-user business and partner requirements and provide optimized technical solutions.
- Provide technical leadership in presales and oversee implementation of solutions.
- Engage with C-level technical customers and build and maintain trust.
- Troubleshoot technical problems involving system architecture and hardware-software interactions, including basic hardware debugging.
- Manage and lead product hardware and software engineers during product development.
- Lead teams investigating and resolving problems in the field.
- Develop and review systems solutions, technical bid responses, and presentations.
- Work across departments to ensure customer satisfaction and timely issue resolution.
- Build and demonstrate proof-of-concept solutions that meet or exceed customer business needs.
- Present the corporate brand, product messaging, and solutions to customers.
- Visit on-site facilities and operations to enable solution integration and issue resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
