Field Applications Engineer, Unmanned Solutions

TrellisWare Technologies•Huntsville, AL

About The Position

TrellisWare Technologies is seeking a Field Applications Engineer for its Business Development Team, with a focus on unmanned air, ground, surface, and undersea platforms. The role serves as a primary technical point of contact for customers and supports new business capture and ongoing customer relationships through technical guidance, integration projects, product demonstrations, and on-site expertise at field exercises and unmanned-solutions events. The engineer collaborates with end users, vendors, platform integrators, and TrellisWare product-development teams to improve product effectiveness and develop new applications for unmanned systems. The position also identifies customer needs and recommends solutions, including needs customers may not have recognized themselves. The role provides customer-facing pre-sales, post-sales, and technical support, as well as internal Voice of the Customer input to product development, engineering, and product management. It communicates customer requirements, feedback, field lessons, operational issues, and potential product risks to relevant stakeholders, supporting product enhancements and development. The work includes integration of TrellisWare radios and waveforms with unmanned platforms and associated systems, technical presentations and training, troubleshooting, demonstrations, and support for sales and business-development activities. The position requires domestic and international travel of 50–75%. Applicants must be U.S. citizens and hold an active Secret clearance or be able to obtain one. A U.S. passport, or the ability to obtain one within three months, is also required. Physical demands include frequent movement and use of hands, extended periods sitting or standing, lifting up to 50 pounds at times, and international commercial-airline travel.

Requirements

Four-year technical degree or equivalent military-related service experience.
At least 7 years of related experience in the identified markets or technology segments.
Track record of fielding, integrating, and troubleshooting unmanned systems and networked communications products.
Track record of communications-system deployments in the applicable market segment(s).
Strong understanding of IP data, including addressing schemes, IP switch/router interfaces, gateway functionality, TCP/UDP protocols, and data-transfer methods.
In-depth understanding of the military and how unmanned systems are deployed and used; familiarity with wideband networked military and commercial communications products and government contracting.
Understanding of military communications markets and deployment practices, including Public Safety, USSOCOM, Army, Navy, Air Force, other government agencies, and the tactical communications products they use.
Familiarity with unmanned-systems architectures, including air vehicles, ground-control stations, and payload interfaces, and how tactical waveforms support command and control, ISR, and relay missions.
Strong documentation skills and proficiency with PC office applications.
Ability to integrate communications products with customer systems and maximize network performance, including knowledge of electrical and mechanical integration into vehicles, aircraft, ships, and unmanned platforms.
Ability to understand complex communications and engineering concepts and explain them clearly to customers.
In-depth understanding of the design, manufacturing, testing, and sales procedures for handheld, manpack, and embedded radio products.
Ability to analyze, troubleshoot, and fix network-performance issues, including links involving airborne or mobile unmanned nodes.
Ability to work independently, show initiative, and interact with engineering teams, acquisition and procurement specialists, platform integrators, and communications or networking product users.
Professionalism in customer-facing field events.
Strong collaboration and interpersonal skills.
Strong initiative, proactive work ethic, and prioritization skills.
Sound judgment and analytical problem-solving skills.
Effective execution and decision-making.
Commitment to change and innovation.
Strong written and verbal communication skills.
Ability to travel 50–75% domestically and internationally.
U.S. citizenship.
Active Secret security clearance or ability to obtain one.
U.S. passport or ability to obtain one within three months.

Nice To Haves

10 or more years of relevant experience is preferred.
Experience in U.S. Special Forces, the U.S. military, and/or commercial specialty communications communities is highly desired.

Responsibilities

Provide pre-sales, post-sales, and customer support for TrellisWare products onsite and remotely, especially for unmanned-systems integration.
Develop communications solutions tailored to customer systems, including unmanned air, ground, surface, and undersea platforms.
Work with end users, vendors, platform integrators, and internal product-development teams to develop new product applications.
Identify customer issues with TrellisWare products and features and work with customers to resolve them in manned and unmanned configurations.
Adapt standard TSM product offerings to customer use cases and advise on implementations that meet mission requirements, including size, weight, power, and thermal constraints.
Help customers use advanced product features for complex use cases such as beyond-line-of-sight relay, multi-vehicle networking, and payload-data transport.
Identify product risks that could negatively affect customers, especially in unmanned deployments.
Provide Voice of the Customer input to product development and capture customer expectations, preferences, and aversions.
Communicate needed feature changes and updates to the Product Management Team.
Share customer issues, field-operation feedback, integration outcomes, product-operability feedback, and potential workarounds with stakeholders.
Translate field lessons and customer use cases into input for TrellisWare teams to improve product design and development.
Clarify customer expectations and use-case profiles to help teams develop products and documentation that meet customer needs.
Support sales and business-development leads with technical consultation, troubleshooting, product demonstrations, and trade-show interactions, including unmanned-systems exhibitions and exercises.
Conduct field demonstrations and product training; integrate third-party accessories, applications, and product documentation, with a strong emphasis on IP networking.
Support integration of TrellisWare radios and waveforms onto unmanned platforms, including mechanical mounting, power and antenna interfaces, payload-data paths, and ground-control-station connectivity.
Prepare and deliver technical presentations to new and existing customers, including unmanned-solutions program offices and integrators.
Build relationships with team members based on trust and respect.
Perform other related duties as assigned.