Field Service Engineer II - San Antonio, Texas

Abbott • San Antonio, TX

22h • $27 - $53 • Remote

About The Position

Abbott is hiring a remote, field-based Field Service Engineer II for its Diagnostics Division, covering the San Antonio, Texas territory. The role supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments while ensuring regulatory, quality, and safety compliance. The engineer manages the territory, resolves complex customer issues, and collaborates across teams to provide reliable service that supports patient care. The posting requires the candidate to be local to San Antonio and hold a valid driver’s license. Travel is described as up to 50% in the role overview; the posting’s travel field separately lists 25% of the time.

The position includes customer-facing service work, territory planning, inventory management, documentation, and contribution to service sales and performance targets. It also involves on-call rotation and after-hours coverage, travel for training or critical account support, use of remote support tools, and ongoing training to maintain certifications. The base pay is $26.50–$53.00 per hour, with possible variation in specific locations.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel within the assigned territory; the role overview states up to 50%.
• Valid driver’s license and local residence in San Antonio, Texas.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency with computer applications, including Word, Excel, PowerPoint, and Internet tools, and remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs on assigned instruments.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide proactive communication, and build customer relationships.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory safety guidelines and maintain documentation for audits.
• Collaborate with cross-functional teams and provide guidance to other Field Service Representatives.
• Meet service sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level