Associate Field Network Engineer

CDK Global • Sacramento, CA

3d • Remote

About The Position

The Associate Field Network Engineer provides high-quality installations and prompt corrective and preventative maintenance for client hardware sold and supported by CDK. The role requires a motivated, independent worker who can operate with little or no supervision while contributing effectively in a team environment. The engineer represents CDK at client sites and focuses on meeting commitments and exceeding customer expectations.

The position is remote/field-based. The employee must live in the Sacramento/Northern California area and travel 80%–90% within the region, with some overnight travel. Overtime availability and some weekend installations are required. Compensation is $35 per hour; the package may also include an annual performance bonus, benefits, and/or other applicable incentive compensation plans.

Requirements

• Ability to interact with upset clients and defuse potential dissatisfaction; superior client-relations skills are necessary.
• Good understanding of CDK's business and associated service strategies.
• Strong communication skills.
• Ability to travel 80%–90% regionally, including some overnight travel.
• Strong working knowledge of Windows-based operating systems and applications.
• Ability to operate test equipment.
• Superior troubleshooting skills.
• Advanced technical knowledge and ability to isolate and resolve problems with peripheral equipment, including laser, impact, and line printers.
• Strong networking skills.
• Strong interpersonal and organizational skills.
• Good reading, writing, and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electrical output, and calculate billing charges.
• Analytical reasoning ability to isolate problems and determine solutions in basic situations.
• Ability to plan projects within established deadlines.
• Availability for overtime and some weekend installations.
• Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multimeter, tools such as screwdrivers and pliers, and a tape gun daily.
• Minimum associate degree in Electronics or Computer Technology, or equivalent experience.
• Must be legally authorized to work in the United States without current or future employment-based visa sponsorship.

Nice To Haves

• Bachelor's degree in Computer Science or equivalent experience.
• CCNA certification.
• MCDS certification.

Responsibilities

• Install and perform onsite repairs of simple network products.
• Install and upgrade computer equipment sold by CDK.
• Provide 24 x 7 support for clients and other field service representatives when requested.
• Report product defects encountered in the field through the National Technical Support organization.
• Respond to and resolve assigned onsite preventative and corrective maintenance calls.
• Complete client-site documentation accurately and on time, including port maps, Visio drawings, pre-site documentation, checklists, and onsite technical analyses.
• Complete engineer activity reports, expense reports, timesheets, and other required documentation accurately and on time.
• Continue education to stay current and increase knowledge of new and existing equipment.
• Represent CDK professionally when responding to onsite service-related issues.
• Ship defective modules promptly to NCS and test returned modules to support proper field sparing.
• Deliver meaningful results on projects assigned or approved by the supervisor.
• Interface with the baseline region on service-related issues.
• Coordinate and organize activities, information, materials, and other resources to meet client needs on time.

Benefits

• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401(k) matching program.
• Tuition reimbursement.
• Annual performance bonus and/or other applicable incentive compensation plans may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree