Associate Field Network Engineer

CDK Global•Sacramento, CA

2d•Remote

About The Position

The Associate Field Network Engineer provides high-quality installations and prompt corrective and preventative maintenance on client hardware sold and supported by CDK. The role is suited to a positive, hardworking, motivated self-starter who can work independently with little or no supervision and also thrive in a team environment. The position requires living in the Sacramento/Northern California area and traveling 80%–90% within the region, including some overnight travel. The engineer installs and repairs network products and computer equipment, responds to onsite service calls, supports clients and other field service representatives when requested, and documents work accurately and promptly. The role also involves troubleshooting hardware and networking issues, coordinating resources to meet client needs, maintaining technical knowledge, and representing CDK professionally at client sites. Overtime and some weekend installations are required. The minimum education requirement is an associate degree in Electronics or Computer Technology, or equivalent experience. A bachelor's degree in Computer Science or equivalent experience, along with CCNA and MCDS certifications, is preferred. Compensation is $35 per hour. The compensation package may also include an annual performance bonus, benefits, and other applicable incentive compensation plans. Benefits include medical, dental, and vision coverage, paid time off, a 401(k) matching program, and tuition reimbursement.

Requirements

Live in the Sacramento/Northern California area and be able to travel 80%–90% regionally, including some overnight travel.
Be available for overtime and some weekend installations.
Ability to interact with upset clients and defuse potential client dissatisfaction; superior client relations skills are necessary.
Good understanding of CDK's business and associated service strategies.
Strong communication skills.
Strong working knowledge of Windows-based operating systems and applications.
Ability to operate test equipment.
Superior troubleshooting skills.
Advanced technical knowledge and ability to isolate and resolve problems with peripheral equipment, including laser, impact, and line printers.
Strong networking skills.
Strong interpersonal and organizational skills.
Good reading, writing, and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, and calculate billing charges.
Analytical reasoning ability in basic situations to isolate problems and determine solutions.
Ability to plan projects within established deadlines.
Ability to coordinate and organize activities, information, materials, and other resources within tasks or projects to meet client needs on time.
Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multimeter, hand tools such as screwdrivers and pliers, and a tape gun daily.
Minimum associate degree in Electronics or Computer Technology, or equivalent experience.

Nice To Haves

Bachelor's degree in Computer Science or equivalent experience.
CCNA certification.
MCDS certification.

Responsibilities

Install and perform onsite repairs of simple network products.
Install and upgrade computer equipment sold by CDK.
Provide 24 x 7 support for clients and other field service representatives when requested.
Provide feedback on product defects through the National Technical Support organization.
Respond to and resolve assigned onsite preventative and corrective maintenance calls.
Complete required client-site documentation accurately and promptly, including port maps, Visio drawings, pre-site documentation, checklists, and onsite technical analyses.
Complete engineer activity reports, expense reports, timesheets, and other required documentation accurately and promptly.
Continue education to remain current and increase knowledge of new and existing equipment.
Represent CDK professionally when responding to onsite service issues.
Ship defective modules promptly to NCS and test returned modules to support proper field sparing.
Obtain meaningful results from projects assigned or approved by a supervisor.
Interface with the baseline region on service-related issues.