Field Service Engineer

BAE Systems•Nashua, NH

4d•$132,962 - $226,035

About The Position

BAE Systems is seeking a technically skilled Field Service Representative to provide on-site sustainment support for international customers operating the F-15 International Electronic Warfare System. The initial assignment is for two years and includes six months of in-house product training at the company’s Canal Street facility in New Hampshire or its Totowa, New Jersey facility, followed by deployment to an international operating location. The position can be home-based out of Nashua, New Hampshire, or Totowa, New Jersey. The successful candidate will serve as BAE Systems’ primary on-site technical representative, providing direct customer support and working closely with Boeing on F-15 International Electronic Warfare System sustainment. The role involves troubleshooting sophisticated electronic warfare hardware and software issues, coordinating with engineering teams, supporting aircraft induction and acceptance activities, assisting with fielded system integration, and helping improve aircraft availability through responsive technical support and customer engagement. The candidate should be able to work independently in a fast-paced operational environment and build trusted relationships with customers and stakeholders.

Requirements

Associate’s degree in engineering technology, electronics, computer engineering technology, or a related technical discipline, or equivalent U.S. military technical training with at least four years of directly related experience.
At least six years of experience in electronic warfare, avionics, electronics, aircraft maintenance, or field service supporting military aircraft systems.
Active Secret security clearance at the time of hire.
At least four years demonstrating the ability to troubleshoot and resolve complex hardware and software issues with minimal supervision.
Ability to build trusted customer relationships through responsiveness, technical competence, professionalism, and effective communication.
Ability to interpret engineering drawings, wiring diagrams, schematics, technical manuals, maintenance procedures, and engineering documentation.
Working knowledge of aircraft LRUs, SRUs, and electronic warfare/avionics integration concepts.
Experience documenting technical findings, troubleshooting activities, and corrective actions.
Ability to work independently while managing multiple priorities in an operational environment.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift at least 30 pounds and safely work on aircraft, maintenance stands, and ladders.
Willingness to deploy to and support international customer locations in accordance with program requirements.

Nice To Haves

Bachelor’s degree in engineering technology, electronics, computer engineering technology, or a related technical discipline, or equivalent U.S. military technical training with at least four years of directly related experience.
Previous experience supporting electronic warfare systems installed on aircraft platforms.
Experience supporting mission systems integration or electronic warfare/avionics sustainment.
Previous Field Service Representative or Field Service Engineer experience.
Experience supporting U.S. or NATO Air Force programs and/or Boeing military aircraft programs.
Experience with RF and IR integrated electronic warfare systems, servers, and associated hardware diagnostics.
Working knowledge of embedded operating systems and troubleshooting.
Familiarity with fiber optic, Ethernet, and serial communication protocols.
Understanding of electronic warfare systems, particularly modular architectures, including data flow between system components and potential failure points.
Experience with discrete I/O systems and digital and analog signal types and interfaces.
Experience with configuration management tools or processes.
Familiarity with hardware and software debugging tools.
Experience performing root cause analysis and resolving intermittent avionics failures.
Experience supporting aircraft acceptance testing, functional verification, and operational checkout.
Experience working directly with engineering organizations to resolve fielded system issues.
Familiarity with reliability improvement initiatives, including No Fault Found reduction and process improvement approaches such as Lean, Continuous Improvement, or RCM.
Military experience as an avionics technician, electronics technician, mission systems maintainer, or equivalent MOS/NEC/AFSC.
Experience supporting depot maintenance, aircraft modification, production, or sustainment operations.

Responsibilities

Serve as the primary on-site BAE Systems technical representative for F-15 International Electronic Warfare Programs.
Provide daily technical support to international customers and Boeing personnel for F-15 International Electronic Warfare System operations and sustainment, serving as a key contact for technical issues.
Troubleshoot and isolate complex electronic warfare hardware, software, and system integration issues on F-15 aircraft.
Support aircraft induction, acceptance testing, return-to-service activities, and operational verification.
Coordinate technical issues with BAE Systems engineering, sustainment, repair, logistics, and program management organizations.
Document troubleshooting activities, corrective actions, engineering recommendations, and customer interactions using established procedures.
Support OCONUS installation, configuration, verification, and validation of mission system hardware and software updates and modifications.
Identify recurring failure trends and recommend reliability and process improvements.
Provide technical guidance and informal training to customer personnel as required, supporting knowledge transfer.
Communicate with customers and users, provide regular updates, and help ensure timely resolution of technical issues.
Represent BAE Systems professionally and foster customer relationships through responsiveness, technical expertise, and trust.