Executive Assistant Jobs in Phoenix, IL

About The Position

Requirements

• Must be 21 years of age or older.
• Two years of prior relevant experience, preferably in Housekeeping or EVS.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Nice To Haves

• Previous supervisory or leadership experience in a luxury resort environment.
• Experience leading union team members and working within a collective bargaining environment.
• Bilingual skills.

Responsibilities

• Respond to guest concerns professionally and promptly, ensuring positive resolution.
• Manage departmental performance, budgets, staffing levels, and accountability processes to meet short- and long-term business objectives.
• Lead Housekeeping Human Resources functions, including hiring, training, coaching, recognition, performance management, discipline, succession planning, and compliance with company policies, legal requirements, and collective bargaining agreements.
• Mentor, coach, and develop Housekeeping Floor Managers to support performance and advancement opportunities.
• Conduct daily room inspections to ensure Housekeeping Floor Managers and Guest Room Attendants meet quality assurance and sanitation standards.
• Partner with Scheduling Attendants to ensure bidding processes are completed according to policies, procedures, and timelines.
• Represent management in unemployment hearings, union grievances, arbitrations, and other meetings as needed.

Benefits

• Health and income protection benefits for eligible employees.
• Professional and personal development opportunities through employee programs and network groups.
• Free meals in the Bellagio employee dining room.
• Free parking on and off shift at all MGM Resorts properties.
• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts.