About The Position

The Executive Team Leader General Merchandise & Food Sales leads General Merchandise and Food & Beverage operations to deliver a consistent, guest-first shopping experience. The role oversees inbound and outbound processes, replenishment, inventory accuracy, presentation, pricing, promotional signing, food services where applicable, and fulfillment work. It manages operational and sales-floor teams, plans workloads, drives sales and profitability, and ensures products are in stock, fresh, food safe, accurately priced, and ready for guests. The leader develops and coaches team members and leaders, sets clear expectations, plans staffing and talent needs, and builds a culture of accountability, ethical conduct, safety, and compliance. The position requires a flexible schedule aligned with guest and business needs, including early mornings, evenings, overnight shifts, weekends, and holidays. Physical requirements include accessing all areas of the building, handling merchandise, lifting or moving items up to 40 pounds, and climbing ladders.

Requirements

  • Four-year degree or equivalent experience.
  • Strong interest in and knowledge of the Food & Beverage business.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfort dealing with ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Ability to relate well to and interact with all levels of the organization.
  • Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Ability to access all areas of the building to respond to guest or team-member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
  • Ability to climb up and down ladders.
  • Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

  • Drive total store sales and understand how departments and team performance contribute to store profitability.
  • Manage Food & Beverage, food services where applicable, inbound and outbound operations, replenishment, inventory accuracy, presentation, pricing, promotional signing, and General Merchandise processes.
  • Manage a team of experts in operations, accuracy, and efficiency.
  • Lead pick, pack, and ship fulfillment work where applicable, ensuring orders are fulfilled accurately and efficiently and guest promise times are met.
  • Plan workloads using workload-planning tools and ensure scheduled work is completed and the store is guest-ready.
  • Conduct regular team check-ins to ensure tasks and workload are completed.
  • Manage General Merchandise backroom and sales-floor areas; review reporting, identify gaps, and develop resolution plans.
  • Oversee General Merchandise Team Leaders’ workload planning, including transitions, revisions, and sales plans.
  • Drive a culture centered on food safety; train, validate, and coach the team on food-safety standards and cleaning routines.
  • Lead efficient operations that support the sales culture.
  • Oversee Food & Beverage Team Leaders’ workload planning, including transitions, revisions, sales plans, sampling, and promotions.
  • Create a guest-obsessed culture that prioritizes the guest experience and delivers store sales goals.
  • Assess competition and use guest insights and feedback to drive the business and make the store a destination of choice.
  • Work a schedule aligned to guest and business needs, including early mornings, evenings, overnight shifts, and weekends.
  • Ensure products are in stock, fresh, available, food safe, and accurately priced and signed, with minimal disruption to guests.
  • Assess General Merchandise and Food & Beverage backroom and sales-floor areas, walk Food & Beverage Standards, and review reporting to identify and address gaps.
  • Plan, lead, and follow up on organizational and operational change; anticipate and identify changes in store trends.
  • Develop, coach, and train the team; establish clear expectations and performance management; anticipate staffing needs, plan talent, and recruit for short- and long-term needs.
  • Provide service and a shopping experience that meets guest needs.
  • Demonstrate ethical conduct, safety, and compliance, lead the team to do the same, and hold others accountable.
  • As a key carrier, follow safe and secure training and processes.
  • Address store needs, including emergencies and regulatory visits.
  • Perform other duties based on business needs.
  • Accurately handle cash register operations.

Benefits

  • Eligible team members and dependents may receive medical, vision, dental, and life insurance and other health benefits and programs.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Financial, education, and well-being benefits.
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