Billing Operations Analyst (Denver, PA or Wilkes-Barre, PA)

UGI Corporation•Denver, PA

21h

About The Position

The Billing Operations Analyst monitors and resolves billing data exceptions, maintains system users and workflows, and tracks meter-to-cash activities through BPEM case management to support accurate and timely billing. The role serves as the SAP subject matter expert for back-office billing functions, troubleshoots system defects, leads user acceptance testing (UAT), and develops training materials and job aids. It also handles advanced billing operations, including renewable natural gas (RNG) uploads and installment plan (IP) overpayment adjustments, and supports regulatory reporting, payment processing, and audit requests. The position may be based in Denver, Pennsylvania, or Wilkes-Barre, Pennsylvania. The Analyst administers and monitors billing data exceptions, assesses their business impact, identifies root causes, prioritizes resolutions, and recommends improvements to reduce recurring issues. As the SAP subject matter expert, the Analyst distinguishes system defects from process or training gaps, supports testing and production-readiness decisions, creates procedures, trains staff, and coordinates with IT on ECC and BOBJ issues. The role also validates RNG source data, processes uploads and billing adjustments, and resolves escalated, non-routine, or non-standard billing scenarios.

Requirements

Thorough knowledge of SAP TMD and BMD data models.
Excellent analytical, organizational, and problem-solving skills.
Ability to work independently as a self-starter, stay motivated, work collaboratively, and adapt to a dynamic environment.
Excellent verbal and written communication skills, including the ability to communicate with technical and non-technical audiences.
Ability to provide guidance on technical and project management skills to intra-department team members.
Ability to manage multiple simultaneous projects and meet deadlines.
Ability to keep up to date on technology trends, developments, and best practices.
Ability to read and understand technical manuals, functional specifications, and procedural documentation.
Proven technical aptitude using applications and software tools such as SAP, BDEx, SharePoint, Excel, and PowerPoint.

Nice To Haves

Bachelor’s degree, or associate degree with a business, analytics, or financial concentration.
Two or more years of SAP ECC and/or related field experience.

Responsibilities

Maintain BDEx user access and permissions, and recommend configuration changes across billing systems to support accurate workflow routing.
Generate and monitor daily and weekly Torch and BLADE exception reports to identify billing anomalies, failed transactions, and data integrity issues.
Analyze billing exceptions to determine root causes, assess impacts, and prioritize resolutions based on dollar, customer, and bill-window impacts.
Identify recurring exception patterns and recommend process or system improvements.
Serve as the front-line subject matter expert for SAP billing modules used by back-office operations.
Assess reported issues for system defects versus process or training gaps, determine severity and business impact, and recommend workarounds and resolution priority.
Design UAT scenarios for billing impacts, evaluate results, and recommend whether changes are ready for production from the billing perspective.
Develop and publish job aids and desk procedures for billing staff.
Train new and existing staff on SAP billing processes and system functionality.
Act as a liaison between billing operations staff and IT regarding ECC and BOBJ system issues.
Validate renewable natural gas source data against expected volumes, determine whether variances require correction or an upload hold, and process uploads accurately.
Identify, calculate, and process installment plan overpayment adjustments and CAP credits.
Handle escalated, non-routine billing transactions requiring specialized knowledge.
Determine calculations and treatment for non-standard billing scenarios not covered by existing procedures.
Support regulatory reporting, payment processing, and audit requests.