Billing Operations Analyst (Denver, PA or Wilkes-Barre, PA)

UGI Corporation•East Cocalico Township, PA

1d•Onsite

About The Position

The Billing Operations Analyst monitors and resolves billing data exceptions, maintains system users and workflows, and tracks meter-to-cash activities through BPEM case management to support accurate and timely billing. The role serves as the SAP subject matter expert for back-office billing functions, troubleshooting system issues, leading user acceptance testing (UAT), and creating training materials and job aids. It also handles advanced billing operations, including renewable natural gas uploads and installment plan overpayment adjustments, and supports regulatory reporting, payment processing, and audit requests. The position is based in Denver, Pennsylvania, or Wilkes-Barre, Pennsylvania. The analyst monitors billing exception reports, investigates anomalies and root causes, prioritizes resolutions, and recommends improvements to reduce recurring issues. As the SAP subject matter expert, the analyst evaluates reported problems, assesses business impact, develops UAT scenarios, prepares procedures, trains staff, and coordinates system matters with IT. Advanced duties include validating and processing RNG data uploads, calculating and processing IP overpayments and CAP credits, and resolving escalated or non-standard billing cases. UGI Utilities describes its workplace as collaborative, with upward mobility opportunities and a focus on work-life balance. It offers a competitive total compensation plan and comprehensive benefits. Successful applicants must pass a pre-employment drug screen; if hired, they are subject to substance abuse testing under company policies. The position is subject to the company’s stated restrictions regarding medical marijuana for certain safety-sensitive roles.

Requirements

Thorough knowledge of SAP TMD and BMD data models.
Excellent analytical, organizational, and problem-solving skills.
Self-starter who is highly motivated, works well with a team, and adapts to a dynamic work environment.
Excellent verbal and written communication skills, including the ability to communicate with technical and non-technical audiences.
Ability to provide guidance on technical and project management skills to intra-department team members.
Ability to manage multiple simultaneous projects and meet deadlines.
Ability to work in a team-oriented and collaborative environment.
Ability to stay current on technology trends, developments, and best practices.
Ability to read and understand technical manuals, functional specifications, and procedural documentation.
Proven technical aptitude using applications and software tools such as SAP, BDEx, SharePoint, Excel, and PowerPoint.
Pass a pre-employment drug screen; if hired, comply with substance abuse testing in accordance with UGI policies.

Nice To Haves

Bachelor’s degree, or an associate degree with a concentration in business, analytics, or finance, preferred.
Two or more years of SAP ECC and/or related field experience preferred.

Responsibilities

Maintain BDEx user access and permissions, and recommend billing-system configuration changes to support accurate workflow routing.
Generate and monitor daily and weekly Torch and BLADE exception reports to identify billing anomalies, failed transactions, and data-integrity issues.
Analyze billing exceptions, determine root causes, select resolution approaches, and prioritize work based on financial, customer, and billing-window impacts.
Identify recurring exception patterns and recommend process or system improvements.
Serve as the front-line subject matter expert for SAP billing modules used by back-office operations.
Assess reported issues to determine whether they are system defects or process or training gaps, evaluate severity and business impact, and recommend workarounds and resolution priorities.
Design billing-related UAT scenarios, evaluate results, and recommend whether changes are ready for production from the billing perspective.
Develop and publish job aids and desk procedures for billing staff.
Train new and existing staff on SAP billing processes and functionality.
Act as liaison between billing operations staff and IT on ECC and BOBJ system issues.
Validate source RNG data against expected volumes, determine whether variances require correction or a hold upload, and process uploads accurately.
Identify, calculate, and process installment plan overpayment adjustments and CAP credits.
Handle escalated, non-routine billing transactions requiring specialized knowledge.
Determine appropriate calculations and treatment for non-standard billing scenarios not covered by existing procedures.
Support regulatory reporting, payment processing, and audit requests.