Executive Team Leader General Merchandise & Food Sales (Assistant Manager Operations & Grocery) - Hackettstown, NJ
About The Position
The General Merchandise & Food Sales Executive Team Leader leads store operations across General Merchandise, Food & Beverage, food services (if applicable), and fulfillment. The role supports sales growth and profitability by ensuring products are in stock, fresh, food safe, accurately priced, signed, and presented on the sales floor. It oversees workload planning and execution, inventory accuracy, replenishment, promotional processes, and fulfillment operations, while delivering a consistent guest experience. The leader manages and develops teams of hourly team members and leaders, establishes expectations and accountability, recruits and plans for talent needs, and coaches team members to strengthen their skills. They use workload-planning tools, reporting, guest feedback, and competitive insights to identify gaps, set priorities, and respond to store trends and operational changes. The position also promotes food safety, ethical conduct, safety, and compliance, and serves as a key carrier. The role requires a flexible schedule aligned with guest and business needs, including early mornings, evenings, overnight shifts, weekends, and holidays. Team members must be able to access all areas of the building, safely handle merchandise, operate cash registers, and climb ladders.
Requirements
- Four-year degree or equivalent experience.
- Strong interest in and knowledge of the Food & Beverage business.
- Strong interpersonal and communication skills.
- Strong business acumen.
- Comfort dealing with ambiguity.
- Ability to manage conflict, lead others, and hold them accountable.
- Ability to relate well to and interact with all levels of the organization.
- Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
- Ability to learn and adapt to current technology needs.
- Ability to manage workload and prioritize tasks independently.
- Ability to access all areas of the building to respond to guest or team member issues.
- Ability to interpret instructions, reports, and information.
- Ability to scan, handle, and move merchandise efficiently and safely, including frequent lifting or moving of merchandise up to 40 pounds.
- Ability to accurately handle cash register operations.
- Ability to climb up and down ladders.
- Flexible work schedule, including nights, weekends, and holidays, and regular attendance.
Responsibilities
- Drive total store sales and understand how departments and teams contribute to sales growth and profitability.
- Manage Food & Beverage, food services if applicable, inbound and outbound operations, replenishment, inventory accuracy, presentation, pricing, and promotional signing for General Merchandise areas.
- Manage teams focused on operations, accuracy, and efficiency.
- Lead pick, pack, and ship fulfillment work where applicable, ensuring orders are accurate and delivered within promised times.
- Develop strategies and use workload-planning tools to complete scheduled workload and keep the store guest ready.
- Conduct regular team check-ins to ensure tasks and workload are completed.
- Manage General Merchandise backroom and sales-floor areas; review reporting, identify gaps, and develop resolution plans.
- Oversee General Merchandise Team Leaders' workload planning, including transitions, revisions, and sales plans.
- Drive a food-safety culture by training, validating, and coaching the team on food-safety standards and cleaning routines.
- Lead efficient operations that support the sales culture.
- Oversee Food & Beverage Team Leaders' workload planning, including transitions, revisions, sales plans, sampling, and promotions.
- Create a guest-focused culture that prioritizes the guest experience and achieves store sales goals.
- Assess competitors and use guest insights and feedback to drive the business and make the store a destination of choice.
- Ensure products are in stock, fresh, available, food safe, accurately priced, and signed, while minimizing disruption to guests.
- Assess General Merchandise and Food & Beverage backroom and sales-floor areas, walk Food & Beverage Standards, and review reporting to identify and resolve gaps.
- Plan, lead, and follow up on organizational and operational change.
- Anticipate and identify changes in store trends.
- Develop, coach, and train the team; set clear expectations, manage performance, plan for talent needs, and recruit for short- and long-term needs.
- Provide service and a shopping experience that meets guests' needs.
- Model ethical conduct, safety, and compliance, and hold the team accountable to the same standards.
- Follow safe and secure training and processes as a key carrier.
- Address store needs, including emergencies and regulatory visits.
- Perform other duties based on business needs.
Benefits
- Eligible team members and their dependents may have access to comprehensive medical, vision, dental, and life insurance benefits.
- 401(k).
- Employee discount.
- Short-term disability.
- Long-term disability.
- Paid sick leave.
- Paid national holidays.
- Paid vacation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
