Team Leader- Deli Grocery General Merchandise

Meijer•Richmond Heights, OH

About The Position

The Team Leader plans, directs, and supervises the day-to-day operations of various store departments, serving as a mentor and coach to team members. The role implements strategies to improve customer service and drive sales while meeting customer needs quickly and efficiently. It also maintains store appearance, product presentation, and company standards, particularly during prime shopping hours. The Team Leader supports staffing, hiring, team development, succession planning, and performance management. The role is accountable for department profit and loss, sales, and shrink, and spends most of its time in the store communicating with customers and team members to help ensure exceptional service. The position promotes a safe work environment and requires reliable, consistent attendance.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.
Reliable and consistent attendance.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day operations within various store departments.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by providing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain company standards.
Ensure team members are fully trained and complete required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain store appearance and product presentation in accordance with company standards.
Perform other duties as assigned.