Team Leader- Deli Grocery General Merchandise

Meijer•Richmond Heights, OH

About The Position

The Team Leader plans, directs, and supervises the day-to-day operations of assigned store departments. They mentor and coach team members, implement strategies to improve customer service and sales, and ensure customer needs are met quickly and efficiently. The role also maintains store appearance, product presentation, and company standards, with a focus on prime shopping hours. The Team Leader oversees staffing, hiring, training, team development, and performance management. They are responsible for department profit and loss, sales, and shrink, and spend most of their time in the store communicating with customers and team members to support excellent service and a safe work environment. Reliable, consistent attendance is required.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members, supporting a positive company image.
Manage staffing, selection, and hiring to meet department staffing needs.
Support succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are trained in all aspects of their jobs and complete required training.
Spend most of the work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.