General Merchandise Team Leader

Target • San Diego, CA

2d • $25 - $43

About The Position

The General Merchandise Team Leader leads General Merchandise operations and team members to deliver a consistent, guest-first experience while ensuring products are available, easy to shop, accurately priced, and properly presented. The role supports replenishment, pricing and signing, merchandise setting and sales-floor maintenance, backroom organization, and inbound, outbound, and fulfillment activities. It also develops leadership skills in retail operations, workload planning, inventory management, sales and guest engagement, process improvement, and talent development, with direction from a direct leader.

The team leader plans and assigns work based on workload, guest traffic, and business priorities; coaches team members; monitors guest, financial, and team outcomes; and identifies opportunities to improve execution. The role may also provide store-level leadership on duty, support guest services, respond to emergencies, and help maintain a safe, compliant, and secure workplace. This is a full-time role, although weekly hours are not guaranteed to be 40 and may fluctuate with business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 44 pounds without additional assistance.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and build a guest-first culture on the team.
• Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize strong guest experiences, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities, take action, align the team on execution, celebrate results, and improve the guest experience.
• Lead daily and weekly General Merchandise workload, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and price changes.
• Educate team members on how operational procedures affect inventory management, store profitability, and product availability.
• Assess reporting for gaps in General Merchandise processes and help develop corrective plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic, aligned with business priorities set by the direct leader.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• When applicable, lead pick, pack, and ship fulfillment work accurately; assess fulfillment reporting and help develop plans to address gaps.
• Ensure products are in stock, available, accurately priced, and signed on the sales floor; collaborate with other teams and leaders, including the closing team, to keep the store guest ready.
• Stay informed about relevant trends and products and share Target communications and resources with team members.
• Evaluate candidates as directed, support onboarding and learning practices, and address skill gaps through development, coaching, and team interactions.
• Identify potential future leaders and develop talent within the department.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable laws, including adult beverage laws.
• Demonstrate inclusivity, ethical conduct, and compliance with Target policies, safety procedures, and role-specific guidelines.
• Model and lead safety practices, identify and correct hazards, respond to incidents, and report and investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• If serving as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leader-on-duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED