General Merchandise Team Leader

Target • Erie, PA

6d

About The Position

The General Merchandise Team Leader leads General Merchandise operations and team members to deliver a consistent, guest-first experience. The role blends completion of operational work—including replenishment, pricing and signing, setting and maintaining the sales floor and backroom, and inbound, outbound, and fulfillment responsibilities—with developing team capabilities and improving workload efficiency. With direction from a direct leader, the Team Leader plans and executes daily and weekly workloads, supports department and store sales goals, and helps ensure merchandise is available, accurately priced, signed, and easy to shop.

The role includes coaching, training, evaluating, and retaining hourly team members; assigning tasks; reinforcing operational and safety expectations; and identifying development opportunities and potential future leaders. The Team Leader reviews guest, financial, team, and operational reporting to spot gaps, recommend improvements, and drive results. The position may also involve guest service support, fulfillment work, merchandise protection, compliance and safety activities, and occasional store-level leader-on-duty responsibilities.

This is a physically active, full-time role with a variable schedule, including possible nights, weekends, holidays, closing shifts, and peak shopping times. The role does not guarantee 40 hours per week; hours depend on business needs and may fluctuate. Work may involve varying temperatures, humidity, and other elements, and requires mobility throughout a scheduled shift.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and independently prioritize tasks.
• Ability to stay focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Flexible work schedule, including nights, weekends, and holidays; reliable and prompt attendance.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and create an Easy, Inspiring, and Friendly experience.
• Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational standards.
• Observe team performance, provide feedback, hold team members accountable, and recognize strong guest experience.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; align the team on execution; and drive results.
• Lead daily and weekly workload execution, with direction from a direct leader, to support department and store sales goals and guest engagement.
• Oversee work such as receiving products, merchandising, signing, setting and updating sales-floor displays, sampling, restocking, organizing backrooms, and price changes.
• Educate team members on how operational procedures affect inventory management, store profitability, and product availability.
• Assess reporting to identify General Merchandise or fulfillment process gaps and help develop plans for a direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic patterns, aligned with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from a direct leader.
• When applicable, lead accurate pick, pack, and ship fulfillment work and assess fulfillment reporting for gaps.
• Help ensure products are in stock, available, accurately priced, and signed on the sales floor while prioritizing the guest experience.
• Collaborate with other teams and leaders, including the closing team, to identify priorities and keep the store guest-ready.
• Stay informed about relevant trends and products and share Target communications with team members.
• Evaluate candidates for open positions and help develop a guest-centric team as directed by a direct leader.
• Model onboarding and learning best practices, close skill gaps through development and coaching, and identify team members for future leadership roles.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance, including adult beverage laws.
• Promote inclusivity, ethical conduct, compliance with Target policies, role-specific guidelines, and workplace safety.
• Model safe behaviors, identify and correct hazards, hold the team accountable to safety expectations, assist with incident response, and report and investigate injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits are referenced, with eligibility details provided through the employer's benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED