General merchandise team leader

Target • York, PA

2d • $22 - $37

About The Position

The General Merchandise Team Leader leads General Merchandise operations and hourly team members to deliver a consistent, guest-first experience while ensuring products are available, accurately priced, and easy to shop. The role blends replenishment, pricing and signing, merchandising, sales-floor and backroom maintenance, inbound and outbound work, and fulfillment responsibilities where applicable. The leader plans and assigns daily and weekly workloads in alignment with business priorities and sales goals, develops team members, improves operational efficiency, and supports a safe, compliant, and inclusive workplace. The position may occasionally include store-level Leader on Duty responsibilities and requires a flexible schedule that can include nights, weekends, holidays, closing shifts, and other peak shopping times. Although full-time, the role does not guarantee 40 hours per week; hours may fluctuate with business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 44 pounds without additional assistance.
• Flexible work schedule, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and create an easy, inspiring, and friendly experience.
• Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize strong guest service, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities; and take action to improve results and guest experience.
• Lead daily and weekly workload execution, with guidance from the direct leader, to support department and store sales goals and guest engagement.
• Oversee receiving, merchandising, signing, setting and updating sales-floor displays, sampling, restocking, backroom organization, and price changes in General Merchandise areas.
• Educate team members on operational procedures and how they affect inventory management, store profitability, and product availability.
• Assess reporting to identify gaps in General Merchandise processes and help develop plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic patterns, aligned with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• When applicable, lead pick, pack, and ship fulfillment work accurately and assess fulfillment reporting to identify gaps and help develop plans.
• Ensure merchandise is in stock, available, accurately priced, and signed, and collaborate with teams and leaders to keep the store guest-ready.
• Stay informed about relevant trends and products and share Target communications with team members.
• Evaluate candidates as directed, support onboarding and learning best practices, and close skill gaps through development, coaching, and team interactions.
• Identify team members for future leadership roles and build a talent pool within the department.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable adult beverage laws.
• Demonstrate inclusivity, ethical conduct, and adherence to Target policies, safety procedures, and role-specific guidelines.
• Model and lead safety practices, correct hazards, hold the team accountable to safety expectations, assist with incident response, and report and investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may have access to comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED