General Merchandise Team Leader

Meijer•Holland Township, MI

11d

About The Position

The General Merchandise Team Leader plans, directs, and supervises day-to-day operations across various store departments. The role serves as a mentor and coach to team members and implements strategies to improve customer service, increase store sales, and meet customer needs efficiently. The Team Leader maintains the store’s appearance, with particular attention to prime shopping hours, product presentation, and company standards. The position is responsible for staffing and hiring, team development and training, department financial performance, customer service, and promoting a safe work environment.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root causes.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members, supporting a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by providing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain the area to Meijer standards.
Ensure the team is trained in all aspects of its work and completes required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.