General Merchandise Team Leader

Target • Capitola, CA

3d • $25 - $43

About The Position

The General Merchandise Team Leader leads a team that supports a consistent guest experience while ensuring merchandise is available and easy to shop. General Merchandise work includes replenishment, pricing and signing, setting and maintaining the sales floor and backroom, and inbound, outbound, and fulfillment responsibilities. The role develops experience in guest service, retail business fundamentals, workload planning, process improvement, and leading hourly team members, with guidance from a direct leader.

The Team Leader plans and assigns work, supports sales and guest engagement goals, develops and coaches team members, and helps maintain accurate, well-stocked, safely operated sales-floor and backroom areas. The position may include fulfillment work, guest-service support, store-level leadership-on-duty responsibilities, and responding to store emergencies and compliance needs. This is a full-time role, though weekly hours are not guaranteed to reach 40 and may vary with business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 44 pounds without assistance.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently follow them.
• Observe team members, provide feedback, recognize positive guest experiences, and hold the team accountable.
• Review guest, financial, and team outcome metrics; identify opportunities, take action, and align the team on execution.
• Lead daily and weekly workload execution, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and price changes.
• Educate team members on operational procedures and how they affect inventory management, profitability, and product availability.
• Review reporting to identify process gaps and help develop corrective plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic while aligning work with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• Lead pick, pack, and ship fulfillment work accurately when applicable; assess fulfillment reporting and help identify gaps and solutions.
• Ensure merchandise is in stock, available, accurately priced, and signed; collaborate with other teams and leaders to keep the store guest-ready.
• Share relevant Target communications and product or trend information with team members.
• Evaluate candidates as directed, support onboarding and best practices, and develop team members through coaching and interactions.
• Identify potential future leaders and build a talent pool within the department.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with adult beverage laws and other requirements.
• Promote inclusivity and create respectful, equitable experiences.
• Follow Target policies, safety procedures, and role-specific guidelines; report and correct hazards and promote a safe, compliant workplace.
• Model safe behaviors, correct hazards, hold the team to safety expectations, assist with incident response, and report and investigate injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure processes if serving as a key carrier.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED