General Merchandise Team Leader

Target • Crystal, MN

3d

About The Position

The General Merchandise Team Leader leads General Merchandise operations, process, and efficiency to enable a consistent guest experience. The role blends guest service with replenishment, pricing and signing, merchandise setting, sales-floor and backroom maintenance, and inbound, outbound, and fulfillment responsibilities. The leader plans and executes department workload with guidance from a direct leader, supports sales goals and process improvements, and develops hourly team members through coaching, training, and accountability. The position may occasionally assume store-level Leader on Duty responsibilities during assigned shifts.

This is a full-time role, but it does not guarantee 40 hours per week; hours may fluctuate based on business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and other peak shopping times. The work is active and physically demanding, requires mobility throughout a shift, and may involve exposure to varying temperatures, humidity, and other elements.

Requirements

• High school diploma or equivalent.
• At least 18 years old.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Flexible schedule availability, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred, but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, train for, and consistently provide the expected guest experience and operations.
• Observe team members, provide feedback, recognize strong guest service, and hold team members accountable.
• Review guest, financial, and team outcome metrics to identify opportunities, improve execution, celebrate wins, and drive results.
• Lead daily and weekly department workload execution, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and price changes.
• Educate team members on operational procedures and how product accuracy, stock levels, and sales-floor upkeep affect inventory, profitability, and availability.
• Review reporting to identify process gaps and assist in developing plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic, aligned with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• When applicable, lead pick, pack, and ship fulfillment work accurately and assess fulfillment reporting for gaps.
• Keep merchandise in stock, available, accurately priced, and signed while prioritizing the guest experience; collaborate with teams and leaders to keep the store guest-ready.
• Relay relevant Target communications, trends, and product information to team members.
• Evaluate candidates as directed, develop a guest-centric team, support onboarding and learning, coach and develop team members, and identify future leadership talent.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable adult beverage laws.
• Model inclusivity, ethical conduct, Target policies, safety procedures, role-specific guidelines, and a safe and compliant workplace; report and correct hazards.
• Lead and model safe behaviors, address hazards, support incident response, and report and investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities and address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits; eligibility details are provided through the linked benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED