Event Director Jobs

About The Position

Requirements

• Bachelor's degree or equivalent experience.
• At least 3 years of audiovisual experience.
• At least 1 year of supervisory experience.
• Working knowledge of audiovisual equipment in a live show environment.
• Must be able to successfully complete Level 3 Skills training.
• Proficiency with computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and a focus on customer satisfaction.
• A valid driver's license is required for team members who may operate Company vehicles.

Nice To Haves

• At least 2 years of customer service or hospitality experience.
• Sales experience.

Responsibilities

• Develop and maintain relationships with clients at all organizational levels, provide outstanding customer service, and focus on customer retention.
• Service events, act as an escalation point, identify decision makers and issues that may influence contract renewals, and support renewal planning.
• Consult with Venue Sales Leadership on sales strategies and participate in business review presentations.
• Manage an efficient, profitable operation by maximizing revenue and controlling costs in line with company procedures.
• Manage labor, equipment sub-rentals, and other costs to achieve financial goals for assigned locations.
• Use operational and financial reports and submit accurate standard and ad hoc reports on time.
• Coordinate invoicing through the company billing system, ensure clients review and approve bills, and confirm venue partners make payments promptly.
• Prepare accurate, timely sales forecasts; manage location profit and loss; and develop action plans to address deficiencies and grow the business.
• Direct daily floor operations, including scheduling, equipment setup, operation, and strikes.
• Ensure equipment and services are delivered on time, in working condition, and according to client and venue requirements and brand standards.
• Anticipate equipment challenges and changes; maintain inventory levels, safety, security, and equipment quality using inventory control procedures.
• Share labor and equipment efficiently within the local market and attend operational venue meetings.
• Troubleshoot equipment and software issues using technical knowledge and problem-solving skills, and use applicable company computer systems.
• Act as the solo onsite technician for events when necessary.
• Create strategies to maximize revenue per event, including upselling and cross-selling.
• Prepare and deliver presentations, quotes, and proposals that explain Encore's value and address customer needs.
• Attend site visits, pre-conference planning meetings, venue meetings, and customer meetings as needed.
• Collaborate with vendors and company departments to capture and service events; incorporate event cost structure into solution designs within profitability guidelines.
• Keep customer information accurate and current in the Customer Relationship Management system.
• Maintain knowledge of new products, services, and emerging event technology, and provide performance, pipeline, and forecasting reports to senior management as needed.
• Build and maintain relationships with customers, venue personnel, and Encore support functions; oversee personnel assisting with event execution.
• Meet onsite with guests, ensure their needs are met, verify equipment setups, and check in with customers throughout the day.
• Maintain a polished, professional appearance and ensure the team follows applicable employee and venue standards.
• Promote high performance, accountability, continuous improvement, learning, quality, and the Company's Core Values.
• Manage performance and employee concerns, maintain adequate staffing, support team development, and manage selection, performance management, and learning activities.
• Coach and train team members on service, equipment, and company computer systems; recommend team members for training opportunities.
• Ensure Encore's diversity, equity, and inclusion initiatives are implemented.