Director of Event Technology II - Hilton Rosemont Chicago O'Hare

Encore Global•Rosemont, IL

4d•Onsite

About The Position

The Director of Event Technology II (DET II) is responsible for achieving revenue and profitability goals for an assigned location or locations, managing venue revenues between $900,000 and $3.75 million. The role ensures the team delivers world-class service and builds strong working relationships with venue personnel. It promotes high performance, accountability, continuous improvement, learning, and quality. The position reports to the Area Director, Venues or RVP, Venues. The DET II oversees financial management, venue operations, sales, customer service, technical delivery, and people development. The role manages location profit and loss, forecasts, costs, billing, inventory, equipment, event execution, customer relationships, and team performance. The position may oversee personnel supporting event execution and may assist with floor operations as needed. Work is performed in a hotel or convention center, potentially across multiple hotel locations. The environment can range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, or dust. Work involves high-end audio-visual equipment and electrical components, and exposure to heights using lifts and ladders. Hours may be irregular and include on-call duties, days, evenings, weekends, and holidays. Team members must follow appearance guidelines established by Encore and the relevant hotel or local area.

Requirements

At least 3 years of audio-visual experience.
At least 2 years of operations or supervisory experience.
Working knowledge of audio-visual equipment in a live show environment.
Proficiency with computer hardware.
Proficiency with computer software and programs, including the Internet and Microsoft Office.
Effective leadership abilities and a focus on customer satisfaction.
A valid driver’s license is required for team members who may operate company vehicles.
Ability to meet the stated physical demands and perform the essential job functions, with reasonable accommodations where applicable.

Nice To Haves

Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
At least 3 years of customer service or hospitality experience is preferred.
Sales experience is a plus.

Responsibilities

Manage an efficient, profitable operation and achieve Encore’s financial goals through revenue maximization, cost control, and management of labor, equipment sub-rentals, and other costs.
Use operational and financial reports; complete standard and ad hoc reports accurately and on time.
Coordinate invoicing through the company billing system and ensure billing is reviewed and approved by clients.
Prepare accurate, timely sales forecasts; participate in business reviews; manage location profit and loss; and develop action plans to address deficiencies and grow the business.
Confirm venue partners process payments to Encore on time.
Manage daily floor operations, including scheduling, equipment setup, operation, and strikes; assist on the floor as needed.
Ensure equipment and services are delivered on time, in good working condition, and according to client and venue specifications and brand standards.
Anticipate equipment challenges and changes, and use inventory controls to maintain appropriate inventory, safety, security, and equipment quality.
Share labor and equipment efficiently within the local market and attend operational venue meetings.
Work with the Regional Sales Director to develop sales strategies, maximize revenue per event, and pursue upsell and cross-sell opportunities.
Prepare and deliver presentations, quotes, and proposals to customers in a timely manner, including through company and venue booking systems as assigned.
Attend site visits, pre-conference planning meetings, venue meetings, and customer meetings to understand goals and support event experiences.
Collaborate with vendors and other company departments to capture and service events; account for event costs and profitability in solution designs.
Keep customer information accurate and up to date in the CRM, maintain knowledge of new offerings and emerging event technology, and provide performance, pipeline, and forecasting reports to senior management as needed.
Build and maintain relationships with customers, venue personnel, and internal support functions; meet guest needs and confirm event equipment setups are accurate and working properly.
Monitor small- to medium-sized events and check in with customers throughout the day; enforce employee guide and venue appearance standards.
Oversee technical aspects of work, guide technicians through equipment and software troubleshooting, use applicable company computer systems, and act as an on-site technical expert as needed.
Manage employee performance and concerns, staffing levels, selection, learning, and team development; coach team members, train them on Encore service and equipment standards and company systems, and recommend training opportunities.