Venue Director II - Audio Visual, Event Technology

Pinnacle Live•San Diego, CA

8d•Onsite

About The Position

The Venue Director II is responsible for successfully managing an assigned venue, maintaining profitability, achieving sales and operations goals, and providing best-in-class customer service to hotel partners, clients, and team members. The role builds a culture of achievement, supports diversity, pursues continuous improvement, and cultivates and grows the venue relationship. The Venue Director leads event execution and venue operations, manages financial performance and inventory, supports sales and billing processes, and develops the team in accordance with company procedures. The role may also provide technical event support and represents Pinnacle Live in venue meetings and client site visits. This position is based at the Omni San Diego Hotel in San Diego, California. Business hours vary, with extended hours and weekends required. Minimal travel is required. The work environment varies by venue and may include moderate exposure to outdoor temperatures, dirt, sand, dust, and varying noise levels.

Requirements

High school graduate or equivalent.
Strong technical aptitude and good working knowledge of computer hardware and software.
Planning and prioritization ability.
Strong interpersonal skills and excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation and professional appearance.
Ability to work variable business hours, including extended hours and weekends.
Ability to sit at a desk; stand or walk for long periods, including on stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; and talk, hear, and communicate.
Ability to lift up to 50 pounds occasionally.

Nice To Haves

Five years of management-level experience in the audiovisual and/or hospitality industry.
Demonstrated experience aligning team members behind common goals.

Responsibilities

Lead execution of all phases of events while maintaining best-in-class service for internal and external stakeholders.
Lead the Operations team to ensure efficient floor operations, including timely and accurate equipment setup and strike.
Review profit and loss results, manage expenses, and use resources and cost controls to maintain profitability.
Maintain inventory quality, functionality, organization, security, and availability.
Maintain knowledge of industry trends, tools, and innovations.
Develop and maintain strong relationships with venue partners.
Represent Pinnacle Live at hotel meetings and customer site visits.
Ensure timely payment of payables and processing of billing and invoices, and enforce compliance with financial management procedures.
Provide Sales Managers with tools and support to maximize revenue and improve capture rates throughout the sales cycle.
Train, manage, and develop team members in accordance with company procedures and customer service standards.
Use applicable company computer systems and continually improve systems and technical skills.
Provide technical support for events as necessary and delegate tasks effectively.
Comply with safety protocols and standard operating procedures.
Interview, hire, train, plan and assign work, coach and mentor, direct, evaluate, reward and discipline team members, and address complaints and resolve problems.