Venue Director II - Audio Visual, Event Technology

Pinnacle Live•San Diego, CA

10d•$80,304 - $92,500•Onsite

About The Position

The Venue Director II is responsible for the successful management of an assigned venue, maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to hotel partners, clients, and team members. The role fosters a culture of achievement, supports diversity, pursues continuous improvement, and cultivates and grows the venue relationship. The position is with Pinnacle Live at the Omni San Diego Hotel in San Diego, California.

Requirements

High school graduate or equivalent.
Strong technical aptitude.
Good working knowledge of computer hardware and software.
Ability to plan and prioritize.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Professional appearance.
Ability to work variable business hours, including extended hours and weekends.
Ability to travel minimally.
Ability to perform the physical demands of the role, including sitting at a desk; standing or walking for long periods and on stairs; bending and stooping; using hands to hold, handle, or feel; reaching; communicating; and occasionally lifting up to 50 pounds.

Nice To Haves

Five years of management-level experience in the audiovisual and/or hospitality industry.
Demonstrated experience aligning team members behind common goals.

Responsibilities

Lead the execution of all phases of events while maintaining high customer-service standards for internal and external stakeholders.
Lead the Operations team to ensure efficient floor operations, including timely and accurate equipment setup and strike.
Review profit and loss results, manage expenses, and implement cost-control measures to maintain profitability.
Maintain inventory quality, functionality, organization, security, and availability.
Stay informed about industry trends, tools, and innovations.
Develop and maintain strong relationships with venue partners.
Represent Pinnacle Live at hotel meetings and customer site visits.
Ensure timely payment of payables and timely processing of billing and invoices, following financial management procedures.
Provide Sales Managers with tools and support to maximize revenue and improve capture rates throughout the sales cycle.
Train, manage, and develop team members in accordance with company procedures, supporting customer service, employee growth, and a culture of achievement.
Use applicable company computer systems and continually improve systems and technical skills.
Provide technical support for events as needed.
Delegate tasks effectively.
Comply with safety protocols and standard operating procedures.
Direct exempt and non-exempt personnel, including interviewing, hiring, training, planning and assigning work, coaching, mentoring, directing, appraising performance, rewarding and disciplining team members, and resolving complaints and problems.