Venue Director I - Audio Visual, Event Technology

Pinnacle Live•Houston, TX

About The Position

The Venue Director I is responsible for successfully managing an assigned venue, maintaining profitability, achieving sales and operational goals, and providing high-quality customer service to hotel partners, clients, and team members. The role leads event execution and floor operations, manages financial performance and inventory, develops venue relationships, and supports a team culture focused on achievement, continuous improvement, and inclusion. The posting also refers to the role as “Venue Director II” in its summary, although the listed job title is Venue Director I.

Requirements

High school graduate or equivalent.
Planning ability and the ability to prioritize.
Strong technical aptitude.
Excellent organizational skills.
Demonstrated personnel management ability.
Strong interpersonal skills.
Strong verbal and written communication skills.
Strong customer focus and team-player orientation.
Strong attention to detail.
Professional appearance.
Demonstrated experience aligning team members behind common goals.
Ability to foster long-term relationships with internal teams and external partners.

Nice To Haves

Three years of management-level experience in the audio visual and/or hospitality industry is preferred.

Responsibilities

Lead the execution of all phases of events while delivering strong service to internal and external stakeholders.
Ensure efficient floor operations, including timely and accurate equipment setup and strike.
Review profit and loss performance, manage expenses, use resources effectively, and implement cost controls as needed.
Maintain inventory quality, functionality, organization, and availability.
Attend hotel meetings as needed and represent Pinnacle Live at hotel meetings and customer site visits.
Build and maintain strong relationships with venue partners.
Ensure timely payment of payables, processing of billing and invoices, and completion of required reporting; follow financial management SOPs.
Use the company sales process and sales cycle to maximize revenue and improve capture rates.
Train, manage, and develop team members in accordance with company SOPs, supporting customer service standards, employee growth, and a culture of achievement.
Use applicable company computer systems and work to improve systems and technical skills.
Provide technical support for events as needed.
Delegate tasks effectively.
Comply with safety protocols and standard operating procedures.
Interview, hire, train, plan and assign work, coach and mentor team members, direct work, appraise performance, reward and discipline team members, and address complaints and problems.
Perform other duties as assigned.