Venue Director II - Audio Visual, Event Technology
About The Position
The Venue Director II is responsible for managing an assigned venue, maintaining profitability, achieving sales and operational goals, and providing best-in-class customer service to hotel partners, clients, and team members. The role builds a culture of achievement, supports diversity, pursues continuous improvement, and cultivates and grows the venue relationship. The Venue Director II leads event execution and venue operations, manages financial performance and inventory, develops team members, and supports sales efforts. The position also provides technical support for events as needed and ensures compliance with company procedures and safety protocols. The role is based at Laguna Cliffs Marriott Resort & Spa in Dana Point, California.
Requirements
- High school graduate or equivalent.
- Demonstrated experience aligning team members behind common goals.
- Strong technical aptitude and working knowledge of computer hardware and software.
- Planning and prioritization ability.
- Strong interpersonal skills and excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team-player orientation.
- Professional appearance.
- Ability to perform the essential functions of the job, with reasonable accommodations where applicable.
- Ability to work variable business hours, extended hours, and weekends.
- Ability to travel minimally.
Nice To Haves
- Five years of management-level experience in the audiovisual and/or hospitality industry is preferred.
Responsibilities
- Lead the execution of all phases of events while providing excellent service to internal and external stakeholders.
- Lead the Operations team to ensure efficient floor operations, including timely and accurate equipment setup and strike.
- Review profit and loss results, manage expenses, and implement cost-control measures as needed.
- Maintain inventory quality, functionality, organization, security, and availability.
- Maintain knowledge of industry trends, tools, and innovations.
- Develop and maintain strong relationships with venue partners, and represent Pinnacle Live at hotel meetings and customer site visits.
- Ensure timely payment of payables and processing of billing and invoices, while enforcing financial management procedures.
- Provide Sales Managers with tools and support to maximize revenue and improve capture rates throughout the sales cycle.
- Train, manage, and develop team members in accordance with company procedures, supporting customer service, employee growth, and a culture of achievement.
- Use applicable company computer systems and continually improve systems and technical skills.
- Provide technical support for events as needed and delegate tasks effectively.
- Comply with safety protocols and standard operating procedures.
- Direct exempt and non-exempt personnel, including interviewing, hiring, training, scheduling and assigning work, coaching, mentoring, evaluating performance, recognizing and disciplining team members, and resolving complaints and problems.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
