Venue Director I - Audio Visual, Event Technology

Pinnacle Live•Houston, TX

About The Position

The Venue Director I is responsible for successfully managing an assigned venue, maintaining profitability, achieving sales and operational goals, and providing best-in-class customer service to hotel partners, clients, and team members. The role leads event execution and venue operations, oversees financial and inventory controls, develops venue relationships, and trains and manages the team. The position also provides technical support for events as needed and ensures compliance with company procedures and safety protocols.

Requirements

High school graduate or equivalent.
Three years of management-level experience in the audio-visual and/or hospitality industry preferred.
Demonstrated experience aligning team members behind common goals.
Planning ability and ability to prioritize.
Strong technical aptitude.
Excellent organizational skills.
Demonstrated personnel management ability.
Strong interpersonal skills.
Strong verbal and written communication skills.
Strong customer focus and team-player orientation.
Strong attention to detail.
Professional appearance.

Nice To Haves

Three years of management-level experience in the audio-visual and/or hospitality industry.
Experience aligning team members behind common goals.

Responsibilities

Lead the execution of all phases of events while providing best-in-class customer service to internal and external stakeholders.
Ensure efficient floor operations, including timely and accurate equipment setup and strike.
Review profit and loss results, manage expenses, and implement cost controls as needed.
Maintain inventory integrity, including the quality, functionality, organization, and availability of equipment.
Attend hotel meetings as necessary and represent Pinnacle Live at hotel meetings and customer site visits.
Maintain a working knowledge of industry trends, tools, and innovations.
Develop and maintain strong relationships with venue partners.
Ensure timely payment of payables and processing of billing and invoices; enforce compliance with financial management SOPs.
Use the company sales process to maximize revenue and improve capture rates throughout the sales cycle.
Complete required reporting in a timely manner.
Train, manage, and develop team members in accordance with company SOPs, supporting customer service standards, employee growth, and a culture of achievement.
Use applicable company computer systems and work to improve systems and related technical skills.
Provide technical support for events as necessary.
Delegate tasks effectively as required.
Comply with safety protocols and standard operating procedures.
Interview, hire, train, plan and assign work, coach, mentor, direct, appraise, reward, and discipline team members; address complaints and resolve problems.
Perform other duties as assigned.