Venue Director II - Audio Visual, Event Technology

Pinnacle Live•Dana Point, CA

9d•Onsite

About The Position

The Venue Director II manages an assigned venue and is responsible for its profitability, sales and operational goals, and customer service for hotel partners, clients, and team members. The role leads event execution and venue operations, maintains a strong venue relationship, and fosters a culture of achievement, diversity, and continuous improvement. The director oversees financial processes, inventory, and operational resources; supports Sales Managers in maximizing revenue; and trains and develops team members in accordance with company procedures. The position also provides technical event support as needed and represents Pinnacle Live in hotel meetings and customer site visits. The role is based at Laguna Cliffs Marriott Resort & Spa in Dana Point, California. Business hours vary, and extended hours and weekends are required. Minimal travel is required.

Requirements

High school graduate or equivalent.
Strong technical aptitude.
Good working knowledge of computer hardware and software.
Planning and prioritization ability.
Strong interpersonal skills and excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Professional appearance.
Ability to work variable business hours, including extended hours and weekends.
Ability to perform the physical demands of the role, including standing or walking for long periods, using stairs, bending and stooping, handling and reaching with hands and arms, communicating, and occasionally lifting up to 50 pounds.

Nice To Haves

Five years of management-level experience in the audiovisual and/or hospitality industry.
Demonstrated experience aligning team members behind common goals.
Experience fostering long-term relationships with internal teams and external partners.

Responsibilities

Lead execution across all phases of events while maintaining high customer-service standards for internal and external stakeholders.
Lead the Operations team in efficient floor operations, including timely and accurate equipment setup and strike.
Review profit and loss results, manage expenses, and implement cost controls as needed.
Maintain inventory quality, functionality, organization, security, and availability.
Maintain knowledge of industry trends, tools, and innovations.
Develop and maintain strong relationships with venue partners.
Represent Pinnacle Live at hotel meetings and customer site visits.
Ensure timely payment of payables and processing of billing and invoices, and enforce financial management procedures.
Provide Sales Managers with tools and support to maximize revenue and improve capture rates throughout the sales cycle.
Train, manage, and develop the team in accordance with company procedures and customer-service standards.
Use applicable company computer systems and work to improve systems and technical skills.
Provide technical support for events as necessary.
Delegate tasks effectively.
Comply with safety protocols and standard operating procedures.
Interview, hire, train, plan, assign, coach, mentor, direct, and appraise team members; reward and discipline team members; and address complaints and resolve problems.