Senior Event Manager - Hilton Chicago

Hilton•Chicago, IL

2d•$76,000 - $78,000•Onsite

About The Position

The Senior Event Manager at the Hilton Chicago oversees planning and execution for complex events, helping create memorable experiences and deliver exceptional service. The role manages event documentation, facilitates the transition from Sales to service, and serves as the primary on-property client contact throughout the event lifecycle. It also identifies revenue opportunities, guides team performance, and supports leadership decision-making.

Responsibilities

Manage event documentation and facilitate seamless transitions from Sales to service.
Serve as the primary on-property client contact to ensure smooth event execution, proactively resolve issues, and deliver an exceptional event experience.
Build trust and rapport with clients throughout the event lifecycle, manage expectations, resolve issues, and support a memorable client experience.
Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
Communicate client requirements, provide team direction, and offer feedback and coaching to support consistent, high-level service.
Step in for senior leaders as needed and analyze situations to make informed decisions when navigating complex challenges.

Benefits

Complimentary meals in the team member restaurant
Complimentary access to the hotel athletic club
Discounted parking
Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night
Employee stock purchase program with a 15% discount on Hilton shares
Paid parental leave for eligible Team Members, including partners and adoptive parents
Caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program for eligible Team Members
Paid time off
Health plans, including dental and vision coverage
Retirement plans