Senior Event Manager - Hilton Columbus Downtown

Hilton • Columbus, OH

2d • $70,000 - $75,000 • Onsite

About The Position

Hilton Columbus Downtown is seeking an experienced Senior Event Manager to plan and service groups of 300 or more guests at peak, as well as other complex group programs. The role oversees the planning and execution of complex events and delivers exceptional experiences throughout the event lifecycle.

The Senior Event Manager manages event documentation, coordinates the transition from Sales to service, and serves as the primary on-property client contact. The role also identifies revenue opportunities, guides team performance, and supports leadership in navigating complex challenges and making informed decisions.

Requirements

• Experience planning and servicing groups of 300 or more guests at peak and other complex group programs.
• Demonstrated qualities aligned with Hilton's core values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Responsibilities

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary on-property client contact, ensuring smooth event execution, proactively resolving issues, and delivering an exceptional event experience.
• Build trust and rapport with clients throughout the event lifecycle, manage expectations, resolve issues, and support a memorable client experience.
• Identify upsell opportunities and recommend enhancements to increase contract value and improve the guest experience.
• Communicate client requirements, provide direction, and offer feedback and coaching to support consistent, high-level service.
• Step in for senior leaders as needed and analyze complex situations to make informed decisions.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program allowing eligible team members to buy Hilton shares at a 15% discount.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible team members.
• Paid time off.
• Health plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed