Hotel Valet Attendant - Hilton Columbus Downtown

Towne Park•Columbus, OH

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and supports guests during arrival and departure. The associate also provides directions and information about hotel amenities and local attractions, handles guest requests, and explains parking rates and vehicle retrieval procedures. The position involves maintaining accurate valet records and claim-check information, handling vehicle keys, and calculating and collecting parking revenue when needed. Work follows established procedures and specific operational instructions, with frequent checks or verification. The majority of work is performed outdoors, potentially for the entire shift, in conditions that may include extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to use American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the job, including extended periods of sitting or standing and lifting or moving objects as described in the posting.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.