Hotel Bell Attendant - Hilton Columbus Downtown

Towne Park•Columbus, OH

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including helping with luggage delivery and pickup during arrivals and departures. The role maintains a pleasant, professional demeanor with guests, coworkers, and clients; greets guests promptly, uses guest last names and the appropriate daily salutation, and follows Towne Park phone etiquette. When not completing tasks, the attendant waits in designated areas and gives guests thorough room presentations, assisting with room changes as needed. The attendant maintains detailed knowledge of the hotel’s rooms, meeting facilities, public areas, amenities, and nearby attractions. Duties include opening vehicle and hotel doors, providing directions and other assistance, arranging approved transportation to off-site destinations, tagging and storing luggage, ensuring guests and luggage reach destinations safely, keeping the guest services area clean and orderly, delivering messages and requested items or amenities, and completing tasks promptly as instructed by the Account Manager. The position pays $10–$12 per hour in base pay, plus $5–$10 per hour in tips. Work schedules may include AM, PM, or overnight shifts. Eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and plan terms. Seasonal and temporary roles are not eligible for the listed benefits.

Requirements

High school diploma or GED.
One to three months of related experience and/or training.
Complete the Wheelchair Safety Training course provided by Towne Park.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to add and subtract three-digit numbers; multiply and divide with tens and hundreds; and perform these operations using American money.
Ability to understand 24-hour and military time systems.
Ability to understand rates applicable to elapsed time.

Responsibilities

Provide attentive, friendly, and efficient hospitality services to guests.
Deliver and pick up guest luggage during arrivals and departures; correctly tag bags stored in the bell storage area.
Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients.
Acknowledge and greet guests within five feet, use guest last names, welcome guests with the salutation of the day, and follow Towne Park phone etiquette.
Wait in designated areas when not completing tasks.
Conduct thorough room presentations and assist guests with room changes when needed.
Maintain in-depth knowledge of hotel rooms, meeting facilities, public areas, amenities, and area attractions.
Open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries.
Provide approved transportation assistance to off-site locations.
Ensure guests and luggage are safely transported to and from assigned destinations.
Monitor and maintain cleanliness and order in the guest services area.
Deliver messages, items, and guest amenities as requested.
Complete tasks in a timely manner as instructed by the Account Manager.