Hotel Bell Attendant - Hilton Columbus Downtown

Towne Park•Columbus, OH

3d•$10 - $22

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including handling luggage during arrivals and departures. The role involves welcoming guests, giving room presentations, assisting with room changes, opening doors, providing directions and information about the hotel and local attractions, arranging approved transportation, tagging and transporting luggage safely, maintaining the guest services area, and delivering messages or requested items. The attendant is expected to complete assigned tasks promptly and maintain a pleasant, professional demeanor with guests, coworkers, and clients.

Requirements

High school diploma or general education degree (GED).
One to three months of related experience and/or training.
Complete the Wheelchair Safety Training course provided by Towne Park.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to guests, clients, and other employees.
Ability to add and subtract three-digit numbers and multiply and divide with 10s and 100s, including using units of American money.
Ability to understand 24-hour and military time systems.
Ability to understand rates applicable to time passed.

Responsibilities

Provide attentive, friendly, and efficient hospitality services to guests.
Assist hotel guests with luggage, including delivery and pickup during arrival and departure.
Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients.
Acknowledge and greet guests within five feet, use guests’ last names, offer the salutation of the day, and welcome guests to the location.
Follow proper Towne Park phone etiquette.
Remain in designated areas when not completing other tasks.
Conduct thorough room presentations and assist guests with room changes when needed.
Maintain in-depth knowledge of hotel rooms, meeting facilities, and public areas.
Open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries.
Provide information about the hotel, meeting rooms, amenities, and local attractions.
Arrange transportation to off-site locations using only approved taxi or transport services.
Correctly tag individual bags stored in the bell storage area.
Ensure guests and luggage are transported safely to and from assigned destinations.
Monitor and maintain cleanliness and order in the guest services area.
Deliver messages, items, and guest amenities as requested.
Complete assigned tasks in a timely manner as instructed by the Account Manager.