Senior Event Manager - DoubleTree by Hilton Philadelphia Center City

Waldorf Astoria Kuwait • Philadelphia, PA

6d • $70,000 - $80,000

About The Position

The Senior Event Manager at DoubleTree by Hilton Philadelphia Center City oversees the planning and execution of complex events and partners with clients from contract through program completion. The role manages event documentation, supports the transition from Sales to service, and serves as the primary on-property client contact to ensure smooth event execution, proactive issue resolution, and memorable guest and client experiences. The Senior Event Manager identifies opportunities to increase contract value, guides team performance, and steps in for senior leaders as needed to make informed decisions in complex situations. The ideal candidate has strong knowledge of the events industry, including event management and room block management, has a fully flexible schedule, and is organized, proactive, service-focused, and effective at building lasting client relationships.

Requirements

• Strong knowledge of the events industry, including event management and room block management.
• Fully flexible schedule.
• Organized, proactive, and service-focused approach.
• Ability to take ownership of groups and build lasting client relationships.

Responsibilities

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary on-property client contact and ensure smooth event execution, proactive issue resolution, and an exceptional event experience.
• Build trust and rapport with clients throughout the event lifecycle, manage expectations, resolve issues, and deliver a memorable client experience.
• Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
• Communicate client requirements, provide direction, and offer feedback and coaching to support consistent, high-level service.
• Step in for senior leaders as needed and analyze complex challenges to make informed decisions.

Benefits

• 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program allowing eligible Team Members to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental care, and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed