Director of Event Resources

PRO EM National Event Services•Phoenix, AZ

About The Position

The Director of Event Resources leads the Event Resources Department, including its full-time and seasonal staff, and is accountable for delivering customer satisfaction and service consistent with PRO EM standards and policies. The role works closely with the VP of Event Resources, the Leadership team, HR, Recruiting, Training, and Sales to manage department finances, staffing, processes, training, and business development. The Director oversees scheduling and workforce management, event staffing forecasts, inventory and equipment tracking, event cost management, and reconciliation data. The role develops staff and managers, sets aligned goals, maintains accountability, and provides onsite support at high-volume events. It also contributes subject-matter expertise across event security, parking and traffic control, guest services, and event management.

Requirements

Bachelor’s degree or five years of equivalent experience in event management.
Event management experience.
Ability to perform well in high-pressure situations.
Ability to lead and motivate a diverse, rotating team.
Ability to ensure a positive experience for patrons, volunteers, and staff.
Highly organized and detail-oriented.
Ability to think quickly and make sound decisions in real time.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Self-motivated and goal-oriented.
Demonstrated leadership through knowledge, commitment, and communication.
Commitment to excellence and customer service.
Passion for learning and innovation.
Strong problem-solving skills and composure under pressure.
Ability to work nights and weekends as needed, particularly during the August through May peak season.

Responsibilities

Build and lead a professional, efficient Event Resources staff and positive work environment through planning, management, and leadership.
Ensure customer satisfaction and service excellence in accordance with PRO EM standards and policies.
Work with the VP of Event Resources on the department P&L worksheet, financial statements, and analysis.
Manage pre-event job costs and review post-event costs to maintain budgets and identify operational efficiencies.
Work with HR, Recruiting, and Training to develop a database of quality, professional, trained personnel for event staffing.
Collaborate with the Leadership team to develop and implement processes supporting the success and growth of the department.
Oversee daily departmental operations and ensure compliance with standard operating procedures and systems through management and delegation.
Ensure full use and maximization of NewDay scheduling and workforce management software.
Review Open Positions reports daily and guide the team toward full fulfillment, involving the team in decisions supporting each event.
Forecast upcoming scheduling needs and lead short- and long-term planning to improve efficiency, fully staff events, and provide necessary logistical support.
Work with Sales to gather information needed to deliver Event Resources services.
Track equipment and rentals used by the team to minimize loss and ensure appropriate inventory is available and distributed for events.
Provide timely, accurate data for service reconciliation and invoicing, and support billing reconciliation for major events, including ASU Football and the WM Phoenix Open.
Work with the Event Resources Team and HR to oversee development, implementation, and administration of event staff training based on the philosophy “Act as an Ambassador to the Event.”
Develop methods, procedures, training, and standards to improve PRO EM service quality, potentially in conjunction with clients.
Assist with Event Resources business development and serve as a subject matter expert in event security, parking and traffic control, guest services, and event management.
Assess PRO EM pricing against comparable companies and industries, and anticipate future business and inventory needs based on industry and market conditions.
Model and coach leadership and ethical values.
Set goals for Project Managers and Event Coordinators aligned with department objectives, and maintain accountability among managers and staff.
Maintain an onsite presence at high-volume events, including ASU Football, Barrett Jackson, the WM Phoenix Open, Innings Festival, and Spring Training locations, as needed.
Perform other duties as assigned.