Director of Event Management

Kansas City Chiefs•Kansas City, MO

21h

About The Position

The Director of Event Management leads the planning and execution of corporate events at Arrowhead Stadium and provides strategic leadership and operational oversight across client relations, venue operations, hospitality, and event planning. The role is responsible for delivering exceptional event experiences while maximizing operational efficiency and client satisfaction. It also leads the event management team and works with internal and external partners to support venue operations and business growth.

Requirements

At least five years of progressive experience in event planning, event management, venue operations, hospitality, or a related field within a stadium, arena, hotel, convention center, or public assembly facility.
Bachelor’s degree or better from an accredited college or university.
Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Strong customer service and communication skills.
Experience with budget preparation and control.
Ability to exercise logic, creativity, discretion, and independent judgment in managing events.
Ability to develop practical and effective solutions under pressure.
Sound decision-making and professional discretion.
Ability to include appropriate stakeholders in decision-making.
High level of personal initiative and accountability.
Ability to inspire and motivate team members to achieve exceptional results.

Nice To Haves

Certified Meeting Professional (CMP), Certified Special Events Professional (CSEP), or equivalent hospitality certification.
Experience with Momentus Event Management Software or similar event management platforms.
Experience with AutoCAD, SketchUp, or comparable venue design software.

Responsibilities

Direct the planning and execution of the corporate event business at Arrowhead Stadium.
Ensure timely and effective communication with internal stakeholders, clients, partners, and vendors.
Manage the stadium and sports complex event calendar to support efficient scheduling and resource utilization.
Establish and implement client service standards that promote exceptional customer experiences.
Develop a hospitality-first event culture and ensure event touchpoints reflect a best-in-class experience.
Monitor key performance indicators and drive continuous improvement in client satisfaction.
Lead direct reports and oversee hiring, training, performance management, and employee development.
Foster accountability, collaboration, innovation, and service excellence.
Manage event settlement processes, including invoicing, expense allocation, and payment tracking.
Partner with the Director of Event Sales and Director of Venue Programming on strategic planning, venue enhancements, and business growth opportunities.
Manage relationships with internal departments and external service providers, including food and beverage partners, security contractors, equipment providers, and other event vendors.
Evaluate departmental needs for equipment, materials, and supplies required to support event operations.
Interpret and apply relevant federal, state, and local regulations.
Ensure compliance with insurance requirements, fire and life safety regulations, building codes, and venue policies.